Rivard Royall GMC

Rivard Royall GMC responded

Thank you for your kind words! We’re thrilled to hear that you had an awesome experience at Rivard Royall GMC. Our team takes pride in providing helpful and friendly service, and it’s wonderful to know that it made your buying experience enjoyable. We look forward to assisting you again in the future! The Team at Rivard-Royall GMC

Rivard Royall GMC responded

Thank you for your feedback. We sincerely apologize for your frustration and for any communication shortcomings during this process. After reviewing our records, we found that our team made multiple attempts to contact you using the phone number we had on file but unfortunately were unable to reach you. We understand how this may have contributed to your dissatisfaction with the experience. Regarding the airbag warning light, our technicians diagnosed an issue that was separate from the recall repair itself. The recommended repairs were discussed and ultimately declined, leaving the original concern unresolved. Additionally, during both the appraisal process and when the vehicle was returned to you, the truck was experiencing drivability issues and would barely remain running, which further complicated the diagnostic process. We understand that your experience did not meet expectations, and for that we apologize. Our goal is always to provide accurate diagnoses, transparent recommendations, and quality service. We appreciate your feedback and wish you the best moving forward.

aescherrod responded

Thank you for your response, but I must respectfully disagree with several of the statements made. First, Service Manager Laura Fisher has always had my correct contact information. In fact, I have text message records that clearly demonstrate she was able to communicate with me directly. Therefore, any claim that the dealership was unable to reach me due to lacking accurate contact information is simply not consistent with the documented communication history. Second, the characterization of my vehicle’s condition is misleading. The primary issues with my truck were very straightforward: • The battery had failed because the truck had been sitting on your lot for months without being driven or properly maintained. • The Service Airbag warning light was illuminated, which was ultimately a simple repair and was the reason the vehicle was brought in for service. At no point was I informed of any catastrophic or complex drivability issues that would justify the extensive delays or the inability to complete the work in a timely manner. If the truck experienced battery-related starting or running problems after sitting on the lot for an extended period, that only reinforces concerns about how the vehicle was handled while in your possession. Additionally, it is disappointing to see the responsibility for this situation shifted onto me when the facts show that communication was available and the original concerns were relatively minor. The prolonged time my truck remained at the dealership, the lack of meaningful updates, and the failure to properly address the issues I brought it in for are the primary reasons for my dissatisfaction. I stand by my assessment that this experience fell well below reasonable customer service expectations. While I appreciate the acknowledgment of my frustration, the explanation provided does not accurately reflect what occurred. I have retained documentation, including text messages and records related to the vehicle’s condition, which support my position. My expectation was simple: timely communication, proper care of my vehicle while it was in your possession, and completion of the necessary repairs. Unfortunately, those expectations were not met.

Rivard Royall GMC responded

Thank you for your kind words! We’re thrilled to hear that our team at Rivard Royall GMC worked with your needs and concerns and made it very easy to do business. We appreciate your feedback and look forward to assisting you again in the future! The Team at Rivard-Royall GMC

Rivard Royall GMC responded

Thank you for your wonderful review! We’re thrilled to hear that your service at Rivard-Royall GMC was completed quickly and efficiently. It’s great to know you enjoyed our clean waiting room and the drink options we provide for our guests. We appreciate your feedback and look forward to seeing you again soon! Sincerely The Team at Rivard-Royall GMC

Rivard Royall GMC responded

Thank you for your kind words, Ron! We’re glad about your positive experience with Wells during your trade and purchase at Rivard-Royall GMC. We appreciate your feedback and look forward to assisting you again in the future. The Team at Rivard-Royall GMC

Rivard Royall GMC responded

Thank you for your feedback. We understand how important alignment service is for proper vehicle handling, and your experience provides valuable insight for Rivard Royall GMC as we continue focusing on the consistency and precision of alignment adjustments. If you'd like to continue the conversation or provide additional details, please feel free to contact us directly. We are committed to improving the accuracy and dependability of our vehicle service experience. The Team at Rivard-Royall GMC

Rivard Royall GMC responded

Thank you for your feedback! Our team appreciates your kind words about our attentive customer service and communication. We're glad to hear you had a positive experience at Rivard-Royall GMC. We look forward to seeing you again soon! The Team at Rivard-Royall GMC

Rivard Royall GMC responded

Thank you for your amazing review! We’re thrilled to hear about your positive experience at Rivard-Royall GMC. It’s great to know that Jarvis made the process easy and smooth for you. Your recommendation is appreciated, and we hope to see you again soon! Safe travels! The Team at Rivard-Royall GMC

Rivard Royall GMC responded

Thank you for your wonderful review, Ivory! We’re thrilled to hear that you had a great experience with our service at Rivard-Royall GMC. Your feedback about our quick response is much appreciated. We look forward to serving you again in the future! The Team at Rivard-Royall GMC

Rivard Royall GMC responded

Cliftonn, thank you for your review! We are thrilled to hear that you were very satisfied with the service provided by our sales team at Rivard-Royall GMC. Your recommendation means a lot to us. We look forward to assisting you again in the future! The Team at Rivard-Royall GMC