River Front Chrysler Jeep Dodge Ram

Great Vehcile Buying Experience I drove a few hours up to Riverfront to purchase my Chrysler Pacifica, and it was definitely worth it. They beat everyone in my area by a substantial I drove a few hours up to Riverfront to purchase my Chrysler Pacifica, and it was definitely worth it. They beat everyone in my area by a substantial amount on price, but it was also great to deal with my salesman, Chris VerHagen, who was very easy-going and transparent throughout the sales process. I'll definitely recommend Chris and Riverfront to anyone I know that is looking for a vehicle. More

Great experience! Mark Kaye is the guy you want to deal with at the dealership! He didn't even mind coming off his break to assist, so glad he did. The whole process wa Mark Kaye is the guy you want to deal with at the dealership! He didn't even mind coming off his break to assist, so glad he did. The whole process was a breeze, made it the easiest process ever! He comes highly recommended by my family and we will be back only when he's in. Thanks Mark for taking care of us!! More

Horrible Service Work, Bordering on Criminal My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going to this dealership for service. 1. We brought in our 2012 Grand Cherokee for an error related to the fuel tank. After this first repair, a Check Engine Light appeared for the same issue, so we had to bring the car back a second time for the same issue. The second time, the car sat for a full business day with no diagnostic done. Only on the second day when I called for an update was I advised that it'd be looked at. Typical lazy dealership behavior, nothing major but frustrating. 2. After a recent series of repairs (reported leaking shock) and maintenance (standard 60k miles) performed at Riverfront, my wife complained of shuddering in the steering wheel and an odd noise coming from the rear. Her and I discovered that not only had the inner fender liner on the right rear wheel well not been secured back in place (and so was rubbing against the tire), 4 out of the 5 lug nuts on the left rear wheel were NOT EVEN TIGHTENED AT ALL; in fact, they were not even touching the seats in the wheel. Only one lug nut was secured, and it was only finger tight. Fortunately it did not result in an accident, but this is downright negligent. We called Riverfront to advise them of what happened, advising the service Manager Mike that we'd be taking the car to another dealership to give it a thorough once over and double check the repairs done at Riverfront as we simply did not trust their workmanship. Mike told us to bring the car back to RF, and said that he'd have his "best technician" review it. We brought the car in for that service this morning. Not once during our several-minute phone call or the in-person meeting this morning did Mike or ANY of his staff offer an apology. 3. We advised the staff at the RF service department that my wife would need a shuttle to pick her up from her place of work about 5 minutes down the road from the dealership at 5pm. We were assured by David the technician that the shuttle driver knew where the place was, and that she'd receive a call when the shuttle would arrive to pick her up. She received no call, and no shuttle ever showed up. Both David and Mike conveniently had left the office when she finally got there, with the help of a co-worker. 4. We discovered after the previous visit that RF had actually removed the front and rear license plate frames of the dealership we actually purchased the vehicle from (NOT RF) and replaced them with their own. We definitely did not ask for this to be done, and when I asked Mike to put the old ones back, he casually said "We don't have them anymore." So it is apparently within RF's business practices to arbitrarily change aspects of your vehicle totally unrelated to the actual service being performed, and dispose of what is essentially your property without even asking. 5. I've also noticed a nice series of scratches that extend from left corner of my Nav screen all the way down to the bottom right corner, deep enough to have cut right through the first layer of film on the screen. 6. Finally, we've got some nice black smudges on the headliner and the sun visors from an apparently careless technician who did not remove his or her dirty gloves prior to touching the fabric (for whatever reason they'd need to actually touch those parts of the car). More

Awesome Experience I honestly don't like buying cars because historically my experience has mostly been poor. John Provenzano and Paul McSkimming changed my perspective I honestly don't like buying cars because historically my experience has mostly been poor. John Provenzano and Paul McSkimming changed my perspective and made buying a car an enjoyable experience. I will be doing allot more business with River Front Chrysler Jeep Dodge Ram in the future. More

2017 Jeep Cherokee Chris was great salesman. 1 problem he was a bear fan GO PACK GO. Great price beat other dealers by a good amount. Chris explained computer so anyone Chris was great salesman. 1 problem he was a bear fan GO PACK GO. Great price beat other dealers by a good amount. Chris explained computer so anyone would understand. More

Exceptional Service! Purchased our second vehicle from RiverFront. The service received was outstanding. Chris VerHagen and Darien were top-notch as well. No nonsense o Purchased our second vehicle from RiverFront. The service received was outstanding. Chris VerHagen and Darien were top-notch as well. No nonsense or pushiness and the deal was straight forward. They moved us through the process quickly and painlessly. Chris spent time, in non-hurried fashion but also respectful of our time and walked us through all aspects of the vehicle. I will certainly recommend RiverFront, Chris and Darien to anyone looking for a new vehicle! More

Service Nightmare Went in for an oil change. Left the facility and 1/2 mile up the road the oil warning light came on. They damaged the oil pressure gauge. Went back an Went in for an oil change. Left the facility and 1/2 mile up the road the oil warning light came on. They damaged the oil pressure gauge. Went back and they reset the code and told me it would. be okay. 3 miles later fhe light came back on. Called for an Appt for Thursday at 9. Just left there 10 hours later for a 2 hour repair. NOT happy. General Manager started to scream at me for wanting my car fixed. I have a video of him screaming at me. Very unprofessional. More

Dignified, Classy & No Pressure This dealership as a whole, and especially Angel Barajas is a class act. After having a less than acceptable experience at another dealership I gave R This dealership as a whole, and especially Angel Barajas is a class act. After having a less than acceptable experience at another dealership I gave River Front a try and they surpassed my very high expectations. The environment is professional and calm, not a noisy, distracting club atmosphere like you may find elsewhere. Several people including the head manager made a point to introduce themselves during the process (a rarity today it seems). If you are intelligent, mature, and expect to be treated as such this is the dealership for you. Angel is a top-notch salesperson with the added benefit of a service/technical background. He knows the correct answers to your questions. Angel is kind, personable and professional while at the same time able to talk to you with the ease of a good neighbor. SUPER HIGHLY RECOMMENDED! ...one more thing, you won't be left to sit by yourself for hours and they don't hold you hostage. My trade key was back in my hand immediately after they took a quick spin. They also were supportive of my going home while they worked on the deal, we did most of it over the phone while I was comfortable at my kitchen table. Best car buying experience ever (and I've purchased 3 new Mercedes in the past). More

Professional and easy to do business with Everyone I've come in contact with in the dealership has always treated me with respect and courtesy. Purchased my second vehicle. Service team is e Everyone I've come in contact with in the dealership has always treated me with respect and courtesy. Purchased my second vehicle. Service team is exceptional. Salesperson Trisha Drummond knows her stuff and is very easy to work with. Would be a 5 star rating but the sales manager was not of the quality I've experienced at other dealerships of this size and stature. More

Great! We had wonderful service provided John Provenzano! We went in to look to see what options were out there. He was down to earth/realistic and we valued We had wonderful service provided John Provenzano! We went in to look to see what options were out there. He was down to earth/realistic and we valued the honesty. We found a van that we like. Mike Bender worked with us for car for the van. He went out of his way to find a location near us to have undercarriage protection done to our van. We appreciated all the help everyone provided at River Front. More