I bought a 2019 Transit connect from this location in early September. During the first week I owned it, I noticed there was a bar code decal and what appeared to be adhesive residue on the top of the van (which is still there). I figured it's not important, no big deal, Ill just peel it off and clean it up later.
Fast forward to today and I get the first real good, close-up look at the top of the van. It turns out the spots, of what I though was dirty adhesive residue, were actually chips in the paint right down to the bare metal. Remember, these spots were here from the beginning, I just thought they were dirty areas, NOT CHIPPED PAINT. Ford claims they do an inspection on every new vehicle, but clearly they didn't inspection the top of my van as indicated by the decals, adhesive residue and damage they failed to notice and clean up.
Ford is not willing to take responsibility. They claim it happened when the vehicle was in my possession, in spite of the PROOF showing otherwise.
Since, they wont do the right thing and take responsibility, this will potentially come out of my pocket to the tune of $600 as quoted by one body shop. Another shop said it looked like paint delamination. I'm going to have to take care of this before my roof starts rusting through, with no help from Ford.
I guess they pay more attention to, and prioritize, their showroom vehicles. The lowly transit work van isn't important enough for them to care.
Be careful and do your own inspections. Look at EVERYTHING, even the roof. If you can't see the roof, make them bring out a ladder. If they scratch your vehicle with the ladder and you don't notice until you drive off the lot, it's now your financial burden to get it fixed.
Good luck if you choose to buy from this dealership