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Riverside Buick GMC Cadillac
Cartersville, GA
108 Reviews
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Showing 108 reviews
September 07, 2018
Brandy I really liked working with Brandy at extension 2208 she's very customer service oriented and on top of things. She is awesome, thank you Brandy I really liked working with Brandy at extension 2208 she's very customer service oriented and on top of things. She is awesome, thank you Brandy More
by Susie
Verified CustomerEmployees Worked With
Brandy
September 07, 2018
Traded in my Encore for a new Encore Got a great deal and an excellent value on my trade in. My OnStar subscription was transferred from the old car to the new one before I left the lot. Got a great deal and an excellent value on my trade in. My OnStar subscription was transferred from the old car to the new one before I left the lot. More
by GEEKGURL37
Employees Worked With
Robert
August 29, 2018
Service Dept So glad Riverside took over, otherwise I was going to Rome for any future service on my vehicle. Been there several times now, great service! So glad Riverside took over, otherwise I was going to Rome for any future service on my vehicle. Been there several times now, great service! More
by Bonniebluebonnet
Employees Worked With
Only spoke with service adviser & she was very accomodating & professional, Trent Kendrick
August 29, 2018
System Issues First and foremost I would like to thank the service team for getting my car worked on. However, the online reservations systems is not working as it First and foremost I would like to thank the service team for getting my car worked on. However, the online reservations systems is not working as it should be and the phone system did not allow me to contact the service center to see if my online reservation was received. Again, hats off to the service team for working through the systems issues and getting my work done. More
by JOHN.FRANKOVSKY
Employees Worked With
I do not remember the young ladies name who I worked with.
August 28, 2018
It was the best experience that I have ever had. David was very helpful, he was very knowledgeable of the product, he dick is time to explain things to us and did not rush into Lalas trying to buy t David was very helpful, he was very knowledgeable of the product, he dick is time to explain things to us and did not rush into Lalas trying to buy the car. He cares about the customer and turns over backwards to help. I will recommend your dealership to all of my friends who are looking for a new vehicle. More
by billwimer
Employees Worked With
David Carter, Justin Pope
August 22, 2018
Satified Customer First trip since Riverside took over,in past trips for service ,it would take 2/3 hours just to get your oil changed, once the service was done , it w First trip since Riverside took over,in past trips for service ,it would take 2/3 hours just to get your oil changed, once the service was done , it would take30 to 45 minutes to get paperwork and be able to leave. when I went in Monday ,I was there appr 40 minutes for everything. Felt like a customer and people cared. More
by WFSMAS
Employees Worked With
Did not talk to anyone but the service writer and i do not remember her name
August 20, 2018
Fantastic The service dept, especially service manger Trent was so helpful, explained everything, even was able to give us a service car to drive and keep overn The service dept, especially service manger Trent was so helpful, explained everything, even was able to give us a service car to drive and keep overnight while my vehicle was being repaired. Everyone at the service desk was very friendly, professional and most of all easy to talk with. Have been recommending everyone to go see Riverside Auto for the vehicle and service., so glad to have them in Cartersville. More
by NANAANN7
Employees Worked With
Trent Kendrick
August 12, 2018
BEST TRUCK ON THE ROAD!! After 14 year with a 2004 GMC p/u with NO problems 206,000 miles, not even a tuneup! I wanted the new model. Beautiful truck! After 14 year with a 2004 GMC p/u with NO problems 206,000 miles, not even a tuneup! I wanted the new model. Beautiful truck! More
by BINKS086
Employees Worked With
Kaemon Hernandez
August 10, 2018
Worst dealership I have ever dealt with I am writing this letter to express my frustration with Riverside Buick GMC in Clarksville, GA. My husband and I purchased a 2017 GMC Yukon XL on Ju I am writing this letter to express my frustration with Riverside Buick GMC in Clarksville, GA. My husband and I purchased a 2017 GMC Yukon XL on July 9, 2018. My husband flew to Atlanta and took delivery of the vehicle at approximately 10:30am. The car had already been pulled up front upon his arrival. He was presented with two sets of keys, however one did not work, he was told all he needed was a battery. I asked him how do we pay $51,425., for a car and then need to put a battery in a remote. No one showed him the features and benefits of the vehicle, as they appeared eager to get the deal complete.(this is why) Less than two weeks later, the "Check Engine" light came on. When starting the vehicle, the display indicated "Reduced Engine Power" and nearly stalled out in my driveway, and the one key that seemed to work, now it didn’t work anymore. When I looked for copies of my warranty in the vehicle, it was no where to be found. I asked my husband if he had been given any of the paperwork, but he had not. They never passed on the paperwork. to make matters worse, when I originally called to inquire about the paperwork, I was give the run-around by multiple people and treated as if I had stolen the vehicle, not like I paid over $51k for it. After finally getting a dealer in Louisiana to look at the vehicle, it was discovered that neither key of the keys given to my husband did not belong to my Yukon XL, the one that worked leaving the dealership is for a Chevrolet vehicle and the other one has a gmc emblem, but is programmed for another vehicle and can not be used. The sad part is this is a certified vehicle that is suppose to go through a 172 point inspection. I was told I would have to pay $300 dollars to get an additional key. My husband called Riverside to speak with the GM, but his call went ignored. I tried calling as well, but someone from the dealership transfered me and the then went dead. When I called back, someone picked up the phone and then they hung up the phone. Since they have Caller ID, it is reasonable to assume they did so purposely. I was reluctant to purchase this vehicle, but I did so because I thought the size was a good fit for my family and wanted to give GM an opportunity to earn my business. I can honestly say this was the worst car buying experience of my life. What could have been a pleasurable experience has been nothing but a nightmare. If this is how GMC treats its customers, they will never have to worry about myself, nor anyone that reads my husbands blog to ever purchase a GM vehicle again. Stay away from this dealership!!!! More
by Never again
Employees Worked With
David Carter, Doug Heath
August 09, 2018
Best service for sale Davis is the best sales man in this Diler I want to thank you him for his good attention when he sale yo me my new GMC Canyon diesel Davis is the best sales man in this Diler I want to thank you him for his good attention when he sale yo me my new GMC Canyon diesel More
by DONALDOMIRANDA76
Employees Worked With
David Carter
