Riverside Honda

Refused to cover $5 part under warranty I am writing this review primarily because, on my very first service visit to Riverside Honda yesterday, their service department refused to cover a $ I am writing this review primarily because, on my very first service visit to Riverside Honda yesterday, their service department refused to cover a $5 part under warranty. We just bought an almost 3-year old Accord at a local used car dealer, and took it to Riverside Honda hoping that they would identify any issues that needed to be addressed under warranty before the warranty expired in a few weeks. After waiting over a half-hour to get checked in, we learned that we had to pay for a full synthetic oil change that we didn't actually need (oil life was at 80%) in order to get a basic inspection. When the car was ready a couple hours later, the only issue they identified was a $5 part (a clip on the hood rod) which was broken. However, they refused to cover it under warranty, claiming that it was broken due to "outside influences." I asked how they know that, and the best explanation they could come up with was that, if the part was defective, they would see more of them like that. That didn't strike me as a particularly persuasive explanation, much less a good approach to customer service, but you can judge for yourself. If I were running that service department, I think I probably could have persuaded myself to cover that $5 part under warranty, if for no other reason than to make a good first impression and build some goodwill. More

Oscar! Thanks bud! For a few weeks I kept looking at the Honda I was thinking about buying. After a few weeks, I went and test drove it with Oscar's help. He wasn't push For a few weeks I kept looking at the Honda I was thinking about buying. After a few weeks, I went and test drove it with Oscar's help. He wasn't pushy about the sale and gave me time to think about it. He was very helpful from the get go and I would highly recommend seeing him at Riverside Honda if you plan on purchasing a vehicle there. Thanks again, Oscar! More

Great Customer Service and purchasing experience. I had a very great customer service experience working with Nana and Juan. They were very professional and treated our family with respect. Great peop I had a very great customer service experience working with Nana and Juan. They were very professional and treated our family with respect. Great people! More

Excited for this new milestone Max was very helpful and understood what we were looking for. He was able to get us as close as possible to the price range we wanted. Thank you Max f Max was very helpful and understood what we were looking for. He was able to get us as close as possible to the price range we wanted. Thank you Max for making it an easy transition from a 13 year car orginal owner to a new car owner. More

Amazing Customer Service! Came in with what I wanted in mind and came out with just that. John and Barry are AMAZING! John greet us (my husband and I) when we first came in and Came in with what I wanted in mind and came out with just that. John and Barry are AMAZING! John greet us (my husband and I) when we first came in and Barry took over for a while! Either way, we came out extremely happy driving a 18, Honda Accord at the price we are willing to pay a month. Thank you to Honda! We will be purchasing in the future. More

Great customer service When looking for a new vehicle I did not find the sales representatives pushy at all. All sales reps that we dealt with were very patient and caring a When looking for a new vehicle I did not find the sales representatives pushy at all. All sales reps that we dealt with were very patient and caring allowing my wife and I to take our time to decide on what we wanted to do. If you happen to visit Honda I think you will be satisfied with whomever you deal with but I would recommend Rick Oviedo. Good luck on your new car. More

Great experience! I’m glad I choose Honda for my first new car! So helpful and family welcoming I would recommend it to all in need of a car ! I’m glad I choose Honda for my first new car! So helpful and family welcoming I would recommend it to all in need of a car ! More

I was very satisfied with the service. I just purchased my first Honda Accord I got a really good deal. Jesse hooked it up with a great deal on the car. I recommend Jesse if your looking to I just purchased my first Honda Accord I got a really good deal. Jesse hooked it up with a great deal on the car. I recommend Jesse if your looking to buy a Honda. More

What great customer service and honesty!! My family and I went in to buy a car for our daughter. It is her first car so we weren't looking for anything great but something within our budget. B My family and I went in to buy a car for our daughter. It is her first car so we weren't looking for anything great but something within our budget. But wow, we ended up leaving with a beautiful 2015 Honda civic and with low miles!! The price was right!! Thank you Ashton and Juan for your professionalism, kindness and caring attitude. You truly went above and beyond!! ???? More

New car buying experience We bought a car from Rick Oviedo of Riverside Honda on September 23,17 . We had a great experience with the salesman, management, and financial serv We bought a car from Rick Oviedo of Riverside Honda on September 23,17 . We had a great experience with the salesman, management, and financial services provided by Riverside Honda . Thank you for making our car buying experience so pleasent. More