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Rivertown Ford

Columbus, GA

4.8
1,220 Reviews

1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,220 reviews

July 01, 2025

This is my second time going in this shop and my car still has something going on with it but the people are very friendly and extremely helpful. More

by taryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Jul 02, 2025 -

Rivertown Ford responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at [sbardill@Group1Auto.com] so we can work toward a resolution.  Skye Bardill, General Manager Rivertown Ford - sbardill@Group1Auto.com

July 01, 2025

Excellent customer service, my advisor was candid and keep me informed while my SUV was in service. More

by Elarry44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
Jul 02, 2025 -

Rivertown Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Rivertown Ford! Please don't hesitate to reach out if there's anything additional we can do for you.

July 01, 2025

Very clean and welcoming environment. Assad the gentleman that sold me my car was very nice, awesome and informative. Thank you. More

by Kenya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Assad
Jul 02, 2025 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 01, 2025

I recently brought my Ford Explorer to Rivertown Ford for service under my extended warranty, and the experience was outstanding. The team was fast, polite, and professional throughout the entire process. Ev More

by us.army.ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 02, 2025 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 01, 2025

James was the best. . he took care of my car and got me other there fast. More

by Gdthomas1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Jul 02, 2025 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 01, 2025

The service department need better staff with understanding and accountability with needs of customers and their auto issues More

by grimmer.balmy.5m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James
Jul 03, 2025 -

Rivertown Ford responded

Thank you for reaching out regarding your recent concerns. Can you please contact me so I can learn more about your experience?  I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided.  Skye Bardill - General Manager sbardill@Group1Auto.com

July 01, 2025

Tom is xxxxing amazing. He's so kind and generous. Give the man a raise! More

by Shacoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Jul 03, 2025 -

Rivertown Ford responded

Hi, thank you for the high star rating! If you have any further questions, please give us a call. We're always happy to help!

June 30, 2025

I always have the best experience with Rivertown Ford! Lacey in service always makes things so seamless/easy, is always knowledgeable and so helpful, and has gone above and beyond for me more than once. S More

by Arcarter420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
Jul 02, 2025 -

Rivertown Ford responded

Hello, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

June 29, 2025

Great service, nice staff. Tom was very helpful and kept me up to date on the status of my routine service. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Jul 01, 2025 -

Rivertown Ford responded

Hi Ray, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

June 29, 2025

A well coming place with professional staff ready to help you weather it’s service , sales or just a question. More

by mmeikle089
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mackenzie
Jul 01, 2025 -

Rivertown Ford responded

Hi, thank you so much for your positive comments about Rivertown Ford! Feel free to reach out to us if you need anything. Have a wonderful day.

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