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Rivertown Ford

Columbus, GA

Overview
Reviews
Vehicles
4.8
1,027 Reviews
Call Dealership (706) 653-7420
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1680 Whittlesey Rd

Columbus, GA

31904

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Showing 1,027 reviews

March 16, 2025

Everything was good. One two three four five six seven eight nine ten remove 15 word minimum More

by Rephillips63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary orvis
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Mar 18, 2025 -

Rivertown Ford responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

March 15, 2025

Received a last minute appointment on a Saturday afternoon. That was a big plus in my book! More

by sharondarowan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
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Mar 18, 2025 -

Rivertown Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 15, 2025

When arriving I received quick service . The gentlemen, Tom McCain , took all information that I had about the issues with my vehicle and said that he would contact me as soon as possible wi More

by Bulldog
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom McCain
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Mar 18, 2025 -

Rivertown Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 15, 2025

Great service and kept me well informed about the progress of my service and suggested services. More

by kthomasm08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
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Mar 18, 2025 -

Rivertown Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 15, 2025

Tom Mcain great service advisor- personable, helpful, professional. Didn’t try to oversell and made sure I understood every issue and answered every question patiently and was a good experience More

by bv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Mccain
Report | Print
Mar 18, 2025 -

Rivertown Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Rivertown Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 15, 2025

Great service. Very efficient! I was very pleased with my interactions with the ford team. I was given timely service and good service advice. More

by derngib016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Mar 18, 2025 -

Rivertown Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 14, 2025

I was not notified that my truck was ready yesterday. Called sales rep. For help! More

by Lance Hartman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacy
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Mar 14, 2025 -

Lance Hartman responded

Incorrect. I was NOT NOTIFIED that my wife’s Explorer was not ready Tuesday evening. I had to call my sales representative who checked on it for me and found it was ready… apparently after the shop was closed. I went to your dealership and dropped m F150 off Tuesday EVENING to be serviced Wednesday morning. I then drove my wife’s Explorer home and came back Wednesday mid- morning and got my truck. I had NO PROBLEM whatsoever with my truck or the schedule. I just had some issues come to get the EXPLORER Tuesday evening. Lance Hartman

March 14, 2025

Had a great experience and sales rep to deal with. A very easy process to say the least More

by Jts1801
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Hart
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Mar 18, 2025 -

Rivertown Ford responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 13, 2025

Very please with the service we received at Rivertown ford. Will definitely be back . Thank you More

by Goldshld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie
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Mar 16, 2025 -

Rivertown Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 12, 2025

The Service Department at Rivertown Ford is second to none!! Highly recommended! They took care of my truck and I am very pleased. Lacey and Skinny went above and beyond to help make my Rivertown Ford ex More

by Darwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey and Skinny
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Mar 15, 2025 -

Rivertown Ford responded

Hi Darwood, we're happy you found Lacey and Skinny to be so supportive during your experience here at Rivertown Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

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