Rivertown Ford

Great customer service with Zanette. She kept us informed about the diagnosis of what needed to be done. Thanks She kept us informed about the diagnosis of what needed to be done. Thanks More

It was a great experience people were so nice and quality service and timely service service and timely service More

Service advisor was very helpful with my concerns and kept me aware on my issues kept me aware on my issues More

My previous review was acknowledged and made right. Thank you Robbie for taking the time to reach out to me about my complaints. I had always had great service with RiverTown Ford so when my previous v Thank you Robbie for taking the time to reach out to me about my complaints. I had always had great service with RiverTown Ford so when my previous visit was not satisfactory I wasn’t expecting anyone to care. What was supposed to have been a routine oil change turned into a major service Robbie reached out to me almost immediately to address my issues. I won’t go into all the details but Thank you and I really appreciate you taking the time to not only respond but to make sure my car was fixed. More

Illl take my service somewhere else. This team has been part of the worse ford team I’ve experienced. Recommend doing business somewhere else. Highly don’t recommend the service departme This team has been part of the worse ford team I’ve experienced. Recommend doing business somewhere else. Highly don’t recommend the service department manager doesn’t know how to run a More

Visiting my daughter in Columbus, from out of state. I had an issue with my truck. Called Rivertown Ford and got in first thing the next morning. Robbie not only explained everything in detail; he treat I had an issue with my truck. Called Rivertown Ford and got in first thing the next morning. Robbie not only explained everything in detail; he treated me with the utmost respect. My truck was repaired the same day. Excellent service ! More

Best service i have ever received. Demetrius Jackson was amazing and helped with every step of the way. He got us taken care of quick. Amazing staff! 10/10 Demetrius Jackson was amazing and helped with every step of the way. He got us taken care of quick. Amazing staff! 10/10 More

I was married to a Ford mechanic for 22 years so I know the ins and outs of a dealership service department. They had to order a new engine for my car, which I know takes time. Overall, they had my car for the ins and outs of a dealership service department. They had to order a new engine for my car, which I know takes time. Overall, they had my car for a month. I understand this. I was very patient, as I knew this was out of their control. What frustrated me though, was a lack of communication. I would send text messages and not get replies. When I called the dealership, I did get updates on my car. That's understandable, I didn't expect them to call me but I would have appreciated text. One thing that truly frustrated me was I asked three times about a loaner car. I was told that the person would check with management and get back with me but they never did. I must say my car ran like a top when I finally got it back. More

Service was completed in a timely fashion. Andrew was extremely helpful. Staff was courteous and friendly Andrew was extremely helpful. Staff was courteous and friendly More

Very fast and thorough. My tech advisor was courteous, friendly and guided me properly on future maintenance requirements. My tech advisor was courteous, friendly and guided me properly on future maintenance requirements. More