Rivertown Ford

The service lady Kassie is the best. She is very nice will see that your needs for your vehicle is taken care of She is very nice will see that your needs for your vehicle is taken care of More

Efficient and communication was good. Thoroughly explained the process and how to reach out with questions. Thoroughly explained the process and how to reach out with questions. More

Outstanding customer service and Gary was very helpful in many ways from receiving the vehicles and very informative and helpful many ways from receiving the vehicles and very informative and helpful More

Very good customer service. Sam was very helpful. I’ve always had good customer service in both the parts and service departments. Sam was very helpful. I’ve always had good customer service in both the parts and service departments. More

The dealer ship needs to improve on their shuttle service. Kassie was a Great help for me. service. Kassie was a Great help for me. More

Very nice dealership. Nice and professional personnel. The waiting area was clean and well stocked. Good experience Nice and professional personnel. The waiting area was clean and well stocked. Good experience More

Kassie layton was my service representative & she kept me informed & had great customer service . Thank you again informed & had great customer service . Thank you again More

Quick and precise. I received feedback on the vehicle as soon as it was available I received feedback on the vehicle as soon as it was available More

I am disappointed. On yesterday morning, I went in for an oil change, wipers and a minor repair. I waited for 3 hours before being informed it was not known when my veh On yesterday morning, I went in for an oil change, wipers and a minor repair. I waited for 3 hours before being informed it was not known when my vehicle would be ready. I had a prior appointment and had to leave it overnight. I was advised a Lyft could not be provided being that I needed to be dropped off 15 miles away which is over the 11 mile limit. I then had to call my wife and ask her to leave work to pick me up. I returned the next morning to pick up my vehicle after being informed on yesterday afternoon that it was ready. Before leaving the property I discovered the repair was not done properly. I returned the vehicle to the service department and it was inspected. I was informed that it needed another repair that should have been noticed during repair and it cost me an additional $250 dollars plus 2 hours of work. It was obvious to the naked eye the part was not installed correctly so I am not sure how the service department missed it. It was a horrible experience and I don’t plan on making additional purchases or referrals to this location. More

Great intake and people were great to deal with. Communication was specific and gave me options Communication was specific and gave me options More