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Rivertown Toyota

Columbus, GA

4.3
1,022 Reviews

1661 Whittlesly Road

Columbus, GA

31904

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Showing 1,022 reviews

December 26, 2023

Genario Johnson is a great salesman and a wonderful man! He understood this purchase was a big, emotional step for me and took me on a few test drives. We even got lunch because I had hardly eaten all day a More

by lisamichellewatson9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodney Weatherholtz
Dec 29, 2023 -

Rivertown Toyota responded

Genario truly went above and beyond to ensure you had a fantastic car-buying experience! Understanding the emotional weight of such a significant decision and taking you on multiple test drives to ensure your comfort and confidence is exemplary service. It's wonderful that Rodney and our team worked with you on financing to ensure everything aligned with your needs. Enjoy the new ride!

More
Dec 29, 2023 -

lisamichellewatson9 responded

He really did and I appreciate him! Thankful to the great people at Rivertown Toyota! The lady in financing and the lead mechanic were also very kind and helpful. The lead mechanic (I'm so sorry that I can't remember his name) test drove the car that I eventually purchased because I felt a pulling. He assured me that all was well and I haven't experienced it since the initial test drive. Thanks again!

More
December 24, 2023

This was the first time I bought a car and the process went smoothly. The only complaint I have is that it was a little scattered and that the finance lady was very rude and pushy to both me and my parent More

by Kendallalexis124
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Jan 02, 2024 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for this interaction you had during your sales visit with us. I would like an opportunity to fix this and to earn your business, please contact me at (706) 641-6807. I look forward to speaking with you. Bradley Williams, General Manager

December 22, 2023

I really appreciate the waiting area. They have hot beverages and snack machines. With plenty of seating you can be spread out. More

by macon.rm1@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Smith
Dec 23, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 20, 2023

Very polite and helpful. Answered the questions I had quickly. Even looked up some information for me. Very nice roomy waiting area. More

by alienbunny1949
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wilbanks, John Hopkins
Dec 21, 2023 -

Rivertown Toyota responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

December 19, 2023

Came in for warranty oil change and tire rotation They implemented new service procedures. Was out in about hour More

by Top
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech
Dec 21, 2023 -

Rivertown Toyota responded

Efficiency is always appreciated, especially when it comes to getting routine maintenance done on your vehicle. It sounds like Rivertown Toyota's new service procedures made your visit for the warranty oil change and tire rotation quick and convenient. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

More
December 15, 2023

The Service at Rivertown do excellent work, I trust them with my Tundra always. This is the only place I go Rivertown More

by matthewsralph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
Dec 19, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 14, 2023

Very easy to deal with whether you are shopping for a vehicle or getting the purchase serviced More

by stvnogle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hopkins
Dec 15, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 13, 2023

Happy with service and tech. Dealership is old and outdated inside, restroom needs constant review. Restroom and coffee area dirty, probably needs hourly review, no sign off che More

by ura_star_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Wilbanks, John Hopkins
Dec 19, 2023 -

Rivertown Toyota responded

Thank you for bringing this to my attention. I apologize for the presentation of our dealership not meeting your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me at Cblaylock@RivertownToyota.com. I look forward to speaking with you. Christopher Blaylock, General Manager

More
December 09, 2023

Waited over 4 hrs to be told I had to leave my car for service! Communication was none, had to find someone to let me know what was going on More

by rainbowneedles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Dec 13, 2023 -

Rivertown Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

December 08, 2023

Very professional and what needs done, and approximately how long it might take to do the work I was called about other things that needed to be done and what the cost would be More

by Marksandersen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Dec 09, 2023 -

Rivertown Toyota responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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