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Group 1 Toyota Rivertown
Columbus, GA
1,110 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 14, 2025
was very dissatisfied with communication regarding the service on my car. No one ever reached out to update me. It took for me to keep calling to try and get answers regarding when it was started on and w service on my car. No one ever reached out to update me. It took for me to keep calling to try and get answers regarding when it was started on and when would it be done. When asked what time was my car brought to the back I could not get answer. Asked when would I have gotten updates , she could only apologize because she never once updated me until I kept calling checking on it when people finally started answering the phone. My car was dropped off that morning close to 10 and I could not get answer answer as to when it would be done until I called again to check and see. It was not ready until the next day at 10. Never even received the initial text when you get checked in and you can text the number if you have any questions or want to call. Very unhappy More
by Cee
Employees Worked With
Elaina
November 12, 2025
Service department service technicians: tighten the lug bolts so tight damaging the lugs. Have to take them to another mechanic to have them loosen and tighten to specs torque. Also, gets greasy hand print bolts so tight damaging the lugs. Have to take them to another mechanic to have them loosen and tighten to specs torque. Also, gets greasy hand prints all over my seats, console, door, steering wheel and greasy foot prints all over my door where the door is kicked or propped open with their work boot. I have to have my car cleaned after each service. And my hubcaps have been scratch so badly it looks as if I got them off a wrecked Toyota. The service people inside are nice while the technicians destroy your Toyota. More
by clunks93.flanged
Employees Worked With
Service Technicians
November 11, 2025
Excellent service. Desmond Baker was extremely courteous and made sure my experience was very pleasant. The wait time was short and my overall experience excellent. Desmond Baker was extremely courteous and made sure my experience was very pleasant. The wait time was short and my overall experience excellent. More
by ejeblack
Employees Worked With
Desmond Baker
November 07, 2025
Everyone was helpful and friendly, especially Khyron Jenkins and Veronica G. The service was fast and I was kept informed throughout the visit. Jenkins and Veronica G. The service was fast and I was kept informed throughout the visit. More
by sjmorton63
Employees Worked With
Quaneshia
November 03, 2025
We had my Toyota checked this past Monday. The girl who waited on us was very knowledgeable and courteous. They took my car at the appointment time. Very nice waiting area! Love my Camry! The girl who waited on us was very knowledgeable and courteous. They took my car at the appointment time. Very nice waiting area! Love my Camry! More
by Slonakerfarms
Employees Worked With
John Hopkins
