Rizza Cadillac Buick GMC

My daughter is 20 years old and a first responder, this was her first big purchase. Rizza GMC and everyone who worked there was absolutely wonder and made it an easy process for her. Delivered everything t was her first big purchase. Rizza GMC and everyone who worked there was absolutely wonder and made it an easy process for her. Delivered everything that was promised to her. Definitely will recommend this dealership!! More

Joey V was a great salesman. I was so pleased with him that I’ll be in on tomorrow with my mom so the she can purchase a car. that I’ll be in on tomorrow with my mom so the she can purchase a car. More

Danielle was fantastic about getting my escalade in, identifying and completing needed warranty work and making sure I had transportation. I'd give 10 stars if I could. identifying and completing needed warranty work and making sure I had transportation. I'd give 10 stars if I could. More

I am blessed to find a dealership and staff that looks out for my best interest, and not for their financial benefits! Every time I come to this dealership, they help me maintain my vehicle and keep it out for my best interest, and not for their financial benefits! Every time I come to this dealership, they help me maintain my vehicle and keep it in excellent condition. They also let me know what promotions and sales are going on for me cars. More

Went to the dealership yesterday very professional got some recalls taken care of and my 1st oil change on my new truck love my new truck thanks Steve. some recalls taken care of and my 1st oil change on my new truck love my new truck thanks Steve. More

Great service and pleasant workers. My car was fixed properly and liked having the car washed. My car was picked up at home and towed. Good job. properly and liked having the car washed. My car was picked up at home and towed. Good job. More

Great service John Howard, the service rep, did an excellent job. He kept me informed and the car was ready in approximately his projection. Also, there was a woman John Howard, the service rep, did an excellent job. He kept me informed and the car was ready in approximately his projection. Also, there was a woman ahead of me who was in for car service but she explained to John why her car was important at this time. There were some family issues and John was a compassionate listener. He did not rush her as she was troubled the family. Good work, John1 More

Great customer service I left the dealership more then happy and very happy with the outcome. My expectations were exceeded from what I thought was being done. happy and very happy with the outcome. My expectations were exceeded from what I thought was being done. More

After spending a total of four hours at Rizza Caddy After spending a total of four hours at Rizza Cadillac Monday with my wife, as we walked out the door at 6:30 PM., I had this sickening feeling so muc After spending a total of four hours at Rizza Cadillac Monday with my wife, as we walked out the door at 6:30 PM., I had this sickening feeling so much that if I could, I’d rip up the purchase papers I just signed, hand them back and walk away. I was quite methodical explaining to the salesman when we first met, where I stood financially, the number I had on a similar priced vehicle (OTD $49000 on a $61,300 vehicle) and what I was looking for to see if he could come up with something better at Cadillac comparably priced. The idea was to see if they would possibly move a car quickly in this depressed COVID-19 environment (not a bad assumption) and ending up with a Cadillac at a decent price. The numbers were right (depending how “out the door” is interpreted) yet I ended up spending thousands more with their out the door at $47,000 ish and the competitors at $49,000. I responded to that gut feeling that something wasn’t right as soon as I stood up from the desk and noticed the problem on the top page of the stack on the desk. Finance assured me it was OK (now past closing time). Reading the papers over all night I found otherwise. Probably the biggest lesson learned my entire life, read every line twice. I took the document signing as a formality and trusted them. Just as they trusted me when I mentioned the maintenance history of my trade and provided complete new car paperwork and a photo of small tailgate damage prior to repair for the next owner to see. In fact during test drive process and standing around, the manager saw a couple of rust spots on the hood edge that he said wasn't noticed during the appraisal and I offered for him to take $500 off the trade price of $19,000 to be fair though the vehicle otherwise was exceptionally good. This gut feeling was the same gut feeling felt when I was a professional airline pilot. Never again will I allow this to happen. In my business, you can have the most beautiful flight from beginning to end and one out of 200 passengers would tell someone of their great experience. Experience any dissatisfaction out of the many aspects of flying that particular trip from beginning to end and someone tells 100 about it and how he/she feels that airline is the absolute worst. Probably the same holds true with automobile dealerships and their salesmen. More

What can you say after 5 stars.As usual the car was What can you say after 5 stars. As usual the car was fixed and ready to go in a few hrs. Thanks Guys!!! A job well done! What can you say after 5 stars. As usual the car was fixed and ready to go in a few hrs. Thanks Guys!!! A job well done! More