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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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February 25, 2021

My service advisor was good. I brought my CT5 in for my first oil change & there was a recall that was going to be addressed as well. I was given a loaner SUV and told that I would get a call when my car w More

by MRYBA1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gail in Service
Mar 01, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 25, 2021

Rizza has the best service desk I’ve ever dealt with great customer service , follow up is great and very friendly . Waiting area always nice and clean. More

by seffinger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney
Mar 01, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 25, 2021

Oil change and tire rotate was great and fast. Was quoted 54.99 on the phone but charged 69.99 so I might go Jiffy Lube next time. More

by MIKEK11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 24, 2021

I wish to thank John Howard for his quick and I wish to thank John Howard for his quick and knowledgeable service. He was instrumental in getting me signed in and had the work on my car done in More

by IBAYA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2021 -

Rizza Cadillac Buick GMC responded

Hi, and thank you for this great review! We're happy to hear that John took care of you! They are a great asset and we appreciate all that they do. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 24, 2021

The service on my car was great! I was however very uncomfortable there because many of the staff did not wear mask over their nose. More

by angelacmiss
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barakat
Feb 26, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 23, 2021

Knowledgeable, friendly and courteous service personnel. Clean and comfortable waiting area. Skilled and friendly service technicians. The pricing was affordable and they offered additional savings More

by Adrianne.turnbull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barakat
Feb 25, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

Feb 25, 2021 -

Adrianne.turnbull responded

Thank you for your continued commitment to providing excellent customer service. I plan to continue to bring my cars to your dealership to be serviced and Joe Rizza Cadillac we be my first stop when I am in the market for my new Cadillac SUV..

February 23, 2021

Overall good experience. I was in and out with no time. It was a Overall friendly staff that was very helpful. I would recommend your dealership to friends an d family More

by Dwayne weary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barakat
Feb 25, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 23, 2021

This dealership is very friendly very helpful .always gets me back on the road. Jobs are done in a good time manner .it is the only place I Eill take my car . I love their Service quick fast and fair .Th More

by TowandaN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail and becky, Steve Barakat
Feb 25, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 23, 2021

Hello I came in for oil change up on arrival the service was good and there was no complaints I was made to feel that everything was being taken care of with my vehicle More

by deborah.buckles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am sorry I didn't get her name but she was a young Caucasian woman that set in the service department
Feb 25, 2021 -

Rizza Cadillac Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 22, 2021

The staff is always friendly when calling in to make an appointment John Howard in the service department has always been friendly, personable and courteous when I have been in. More

by DIANEGREENFIELD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Rizza Cadillac Buick GMC responded

Thank you for the positive review, Diane and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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