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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,269 Reviews

2,269 Reviews of Rizza Cadillac Buick GMC - Service Center

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August 28, 2020

everything was great. Did not wait too long for the completion of my service. All staff were professional and polite. Would recommend to friends. Great More

by RUTHIES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gail asikin
Sep 01, 2020 -

Rizza Cadillac Buick GMC responded

Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 28, 2020

Very efficient Pleasant atmosphere and great customer service Timely service department Car Wash league needs Improvement well schedule my next appointment great job Thank you More

by RUBY60RED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor
Sep 01, 2020 -

Rizza Cadillac Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 27, 2020

The service people were friendly and efficient. The work on the car was completed quickly. I I I I I I I I I I More

by DICKFITZSIMONS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 26, 2020

Reception and service team were friendly, respectful, knowledgeable, and accommodating. The mechanics did a great job in a timely fashion. It was all a breeze. More

by DL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Rizza Cadillac Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 26, 2020

Danielle is the best!!! She always takes care of me. Love the rewards points! Thanks for keeping my H3 running! Keep up The good work! More

by QUESMOM519
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Aug 26, 2020 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 22, 2020

Danielle was very helpful and made sure I had a rental car to go get my son instead waiting on someone to come get me while my care was getting fixed. She was very helpful with my Bluetooth in the car. sh More

by Tiera Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Aug 25, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 21, 2020

Gale Asikin (5 Stars) provided friendly check in service very prompt and efficient. Service was performed in time fame that was much shorter than expectation, about an hour wait time. Always a good experie More

by ROBERTMPOZDOL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Aug 21, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for writing this fantastic review and giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. J.C Rocha- Business Development Manager- jrocha@rizza.com

August 18, 2020

Fast friendly service. Thanks for washing my car too! Didn't have to wait too long gone for my oil change. Wished coffee would have been provided, but understand that due to the civil it's not possibl More

by SANDREESTELLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Rizza Cadillac Buick GMC responded

We are glad to hear you enjoyed your recent visit to our service department. At Rizza Cadillac Buick GMC we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 13, 2020

Not everything was fixed, and parts missing, not satisfied at all. I asked and the service rep said u never had one, I’m not happy how this went down, and the loaner was not comparable to my car. More

by Jaymej1515
Recommend Dealer
No
Employees Worked With
John Howard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barakat
Aug 21, 2020 -

Rizza Cadillac Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please contact us at your earliest convenience. J.C Rocha- Business Development Manager- jrocha@rizza.com

August 12, 2020

I made my appt for service. The work was done promptly and efficiently. I had a question regarding the invoice, but this was corrected promptly to my satisfaction. More

by Patrick Fitzgerald
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Rizza Cadillac Buick GMC responded

Patrick, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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