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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.4
2,271 Reviews

2,271 Reviews of Rizza Cadillac Buick GMC - Service Center

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January 19, 2020

John Howard (Service) always takes good care of me when I bring in my 2017 Encore Sport Touring. I love the service car that will take you to a nearby mall or restaurant. The wash at the end of service is an More

by L.SAMPSON
Recommend Dealer
Yes
Employees Worked With
Joe Volturo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Barclay
Jan 21, 2020 -

Rizza Cadillac Buick GMC responded

Thanks for your outstanding review! I'm very happy to hear that John Howard was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 16, 2020

I received fast and great service both upon arrival to drop off and picking up my car. Danielle was able to thoroughly answer any questions that I had. Very professional. I will continue to bring my car More

by Jwawro1
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jan 22, 2020 -

Rizza Cadillac Buick GMC responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Rizza Cadillac Buick GMC, we value our customers and we look forward to seeing you on your next visit. J.C Rocha- Business Development Manager- jrocha@rizza.com

January 15, 2020

Great service, John is very knowledgeable and very personable. Answered my questions and explained what was done to my car. Waiting room clean and coffee was hot. More

by rkriz
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2020 -

Rizza Cadillac Buick GMC responded

Thanks for your awesome review! We're very happy to hear that John was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 15, 2020

Steve was great. They helped me and took care of everything for me. Great Service and a Great Dealership from Sales to Management to Service Department. More

by 84ALBANI
Recommend Dealer
Yes
Employees Worked With
Steve Barakat, Mike Lorenzo, Marty “Coach” Nowak
Jan 21, 2020 -

Rizza Cadillac Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

January 14, 2020

The service department needs to fix the problems of the vehicle the first time correctly you shouldn't have to bring a vehicle back 5 or 6 times to correct a problem and that's what I have a problem with I More

by BENHOVA
Recommend Dealer
Yes
Employees Worked With
John O'Connell
Jan 22, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. J.C Rocha- Business Development Manager- jrocha@rizza.com

January 14, 2020

Service repair very helpful and professional. I brought my vehicle into the service department late on a Friday evening just after closing. The service advisor was very helpful to resolve the issu More

by FGLYNN8582
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2020 -

Rizza Cadillac Buick GMC responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! J.C Rocha- Business Development Manager- jrocha@rizza.com

January 13, 2020

Steve was great and he helped me get warranty information and make sure the repairs are covered. Be provided updates as needed and made the overall experience easy and pleasant. More

by mshedou
Recommend Dealer
Yes
Employees Worked With
Steve Barakat
Jan 28, 2020 -

Rizza Cadillac Buick GMC responded

Hello and thanks for the great feedback! We're very happy that Steve was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! J.C Rocha- Business Development Manager- jrocha@rizza.com

January 12, 2020

In for an oil change and engine check light on.. They took care of it right away... Made my appointment the day before and they made time for me. Very informative without being too pushy. More

by sburgess2005
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barakat
Jan 13, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. J.C Rocha- Business Development Manager- jrocha@rizza.com

January 11, 2020

Danielle is excellent!! I can always count and depend on her. She has been honest, loyal and dependable since I’ve purchased this vehicle. Thank you Danielle for all your hard work. You need to be a manager More

by NAOMIBAKER1231
Recommend Dealer
Yes
Employees Worked With
Danielle O'Connor
Jan 13, 2020 -

Rizza Cadillac Buick GMC responded

Naomi, we sincerely appreciate your feedback. Danielle is a valued member of the Rizza Cadillac Buick GMC team and always strives to provide excellent service! We look forward to seeing you again in the future. Thanks again! J.C Rocha- Business Development Manager- jrocha@rizza.com

January 07, 2020

Danielle O'Connor Was my service representative. It was Danielle O'Connor Was my service representative. It was nice to be greeted with a smile and treated like I was important. She handle my service call More

by JOESANTANGELO
Recommend Dealer
Yes
Employees Worked With
David Casino, Danielle O'Connor
Jan 09, 2020 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! J.C Rocha- Business Development Manager- jrocha@rizza.com

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