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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,270 Reviews

2,270 Reviews of Rizza Cadillac Buick GMC - Service Center

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October 02, 2019

Oil change I’ve been a Rizza customer from across the street for many years. This was my first time to the Cadillac dealership. It was a great experience! More

by Lynn J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle in service
Oct 03, 2019 -

Rizza Cadillac Buick GMC responded

We cannot thank you enough for this glowing review of our service center, Lynn! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

October 02, 2019

Yearly service Service Person was very courteous to my wife and I. Vehicles was washed, my wife and I were on our way home in two hours. More

by Horton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Richko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becky
Oct 02, 2019 -

Rizza Cadillac Buick GMC responded

Horton, we are glad to hear you enjoyed your recent visit to our service department. At Rizza Cadillac Buick GMC we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

October 02, 2019

Professional and Friendly Staff Steve was very professional, not pushy at all, and very helpful and knowledgeable about the issues with my vehicle. He helped me resolve the issues w More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Barakat
Oct 03, 2019 -

Rizza Cadillac Buick GMC responded

We truly appreciate you taking the time to write about your experience at our service department, John. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

October 01, 2019

Great customer service I truly recommend I had a great experience with you guys at Rizza Cadillac GMC, I appreciate my experience & the energy and enthusiasm to help resolve issues concernin More

by FREEDOG126
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard , Jerry Davis
Oct 02, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for your kind words. We feel our service department is what makes Rizza Cadillac Buick GMC special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

September 26, 2019

didn't complete service took several days to figure out they needed to order parts for trunk latch. They DID NOT rotate my tires as work order indicates. I know that becau More

by carol.brabec
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Barakat
Oct 09, 2019 -

Rizza Cadillac Buick GMC responded

Carol, your experience with us does not reflect our standards of customer service. Please contact me at your earliest convenience if you would like to discuss this further. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 25, 2019

Quick Updates Danielle in service kept me updated throughout the entire process of fixing our car. You don't get that all the time from service and it was reassuri More

by JSAL02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
Sep 26, 2019 -

Rizza Cadillac Buick GMC responded

Thanks for your awesome review! We're very happy to hear that Danielle was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

September 23, 2019

Quality Service Made an appointment for Oil change and inspection, and it took a while but overall service is good! Car was also washed as a courtesy - great job! More

by VICKIED27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca D’andrea
Sep 25, 2019 -

Rizza Cadillac Buick GMC responded

We are glad to hear you enjoyed your recent visit to our service department. At Rizza Cadillac Buick GMC we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, - J.C Rocha- Business Development Manager- jrocha@rizza.com

September 19, 2019

My Experience Becky was very friendly and knowledgeable. She took my service concerns seriously. Having a loaner car made the repair of my car tolerable. The de More

by altra47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca
Sep 19, 2019 -

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 18, 2019

The overall experience in Rizza Cadillac was exceptional. The service department at Rizza Cadillac is exceptional. I needed multiple things fixed on my car and everything was done perfectly I also can’t speak More

by Christopher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
Sep 18, 2019 -

Rizza Cadillac Buick GMC responded

We appreciate your kind words, Christopher. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

September 18, 2019

Warranty service - air suspension Dealer took vehicle ASAP and completed repairs in on day. They did all the repairs required. They offered a loaner vehicle as well. And they washed More

by JKANELAW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky
Sep 18, 2019 -

Rizza Cadillac Buick GMC responded

We are glad to hear you enjoyed your recent visit to our service department. At Rizza Cadillac Buick GMC we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Best, J.C Rocha- Business Development Manager- jrocha@rizza.com

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