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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.5
2,270 Reviews

2,270 Reviews of Rizza Cadillac Buick GMC - Service Center

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August 03, 2019

Lengthy wait but good job overall Took my SUV for service. It took 3 days for the repair to be completed. However, I had a loaner and it made the wait bearable. My service rep, Becky, More

by Ms. W
Recommend Dealer
Yes
Employees Worked With
Becky
Aug 06, 2019 -

Rizza Cadillac Buick GMC responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide great customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 02, 2019

AC out I recently came back from a trip from Florida when my AC went out driving home. After falling Rizzw, I had an appointment the very next day. After pic More

by Madomega
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
D. O’connor
Aug 06, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for the great review and for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 01, 2019

great service Friendly, informative service rep. Waiting room was clean and comfortable. Steve did not push extra work just explained what needed to be done. Ill More

by nlw42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Barakat
Aug 06, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 01, 2019

Great job I did not have an appointment, but they took me right away. They dropped me off at work and picked me up 2hrs later.. the car was washed and looked More

by MDEIMLING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Barakat
Aug 06, 2019 -

Rizza Cadillac Buick GMC responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 01, 2019

Pleasant, efficient, courteous As always expectations met. Service representative, Becky,, very perceptive by reminding me of needed repairs which I totally forgot. Estimatef time o More

by Satisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky
Aug 06, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for this great review! We're happy to hear that Becky took care of you! They are a great asset and we appreciate all that they do. Regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 30, 2019

Great Repaired my vehicle while I waited. Went out of his way to get it done. The service manager was great and very professional I would recommend them for More

by Mike70
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2019 -

Rizza Cadillac Buick GMC responded

Hello Mike! Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. We will pass your feedback along to the team! Regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 30, 2019

Service Can check engine light was coming on and off randomly. Service found the issue and corrected it while continuing to keep me informed. Danielle was ver More

by ILENEREALTOR
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle and Becki
Aug 01, 2019 -

Rizza Cadillac Buick GMC responded

Thanks for your outstanding review! We are very happy to hear that Danielle was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 28, 2019

Friendly Was greeted by the service technician who assured me that my visit was free of charge per my lease agreement. While I waited, I enjoyed coffee and a More

by GoRyder853
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Barakat
Aug 01, 2019 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 27, 2019

Great service! Our Envision needed an oil change and routine maintenance. Service was convenient and quick and affordable. We could not be happier with Rizza Buick. More

by Lquesada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barakat, Amanda Pickett
Aug 01, 2019 -

Rizza Cadillac Buick GMC responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 23, 2019

Oil change I made a last-minute appointment on Saturday morning, Rizza was able to get me in same day. I was in and out of the dealership within 35 minutes for a More

by elkayyalmaher
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve barakat , Mo Almasri
Jul 25, 2019 -

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Regards, J.C Rocha- Business Development Manager- jrocha@rizza.com

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