Mark Hoover
Mark Hoover at Rizza Cadillac Buick GMC
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Mark Hoover

Sales Consultant

Rizza Cadillac Buick GMC

8425 West 159th Street
Tinley Park, IL 60477

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4.7
174 Reviews

Dealership Experience

6 yrs, 6 mos

Industry Experience

11 yrs, 4 mos

4.7

174 Reviews

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174 Reviews of Mark Hoover

August 13, 2023

Dealership Rating
Employee Rating

Fast paperwork and was in my new car within couple hours. Nice employees to work with More

by Mpotacki
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Anyssa Singh

Aug 15, 2023

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

July 12, 2023

Dealership Rating
Employee Rating

Mark, Thank you for all your help in finding me a good used car. The last year of my life has been very difficult and getting a car is another mile stone that I have accomplished with your help. In a year More

by REBECCABROWN1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 13, 2023

Rizza Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. I strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 01, 2023

Dealership Rating
Employee Rating

Excellent friendly customer service. The entire process was very quick and easy. They made sure that all repairs were fixed before I took the car home. More

by Wilmajs23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian James, Vincent Polo

Jul 05, 2023

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 30, 2023

Dealership Rating
Employee Rating

It was a very pleasant experience. The entire staff was very friendly and helped us thru the car buying experience! I would highly recommend this dealership! More

by cwagonblott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Patricia Hernandez

May 03, 2023

Rizza Cadillac Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

April 26, 2023

Dealership Rating
Employee Rating

Friendly, helpful staff. Accommodating managers who helped our personal situation make it an easy experience and purchase for us. More

by carole7446
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: JC and Kenny.

Apr 28, 2023

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 26, 2023

Dealership Rating
Employee Rating

Mark doesn't know much about cars, warranty and had difficult time navigating whether the vehicle had certified warranty or not, very unfamiliar how things work in general. I addition I have clearly co More

by ag
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Mar 28, 2023

Rizza Cadillac Buick GMC responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Rizza Cadillac Buick GMC does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

March 20, 2023

Dealership Rating
Employee Rating

Outstanding Satisfaction Happy Confident Nice Fun Grateful Appreciated Success Good Trustworthy Reasonable Affordable Blessed Honored More

by Celallen44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 22, 2023

Rizza Cadillac Buick GMC responded

Thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 22, 2023

Dealership Rating
Employee Rating

Courteous, friendly, welcoming. Couldn't of had expected a more pleasant experience than we had 3 years ago, but you did it. More

by ROADKING_TPPD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 24, 2023

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

February 04, 2023

Dealership Rating
Employee Rating

Everyone was good. My only complaint is nobody told me my car was ready and I was sitting around longer than needed. Also I was told the car was to be detailed but noth More

by JOHNHO26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 06, 2023

Rizza Cadillac Buick GMC responded

I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Feb 06, 2023

JOHNHO26 responded

Everything else was great about my experience and everyone was very nice and helpful. I was just a little disappointed when I got in my car is all.

November 01, 2022

Dealership Rating
Employee Rating

Great costumer service. Went above and beyond to help me get my car. I would recomend this place to anybody who wants the Best serive. More

by Angelika
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Richko, Brian James

Nov 03, 2022

Rizza Cadillac Buick GMC responded

I love hearing about customers that have a terrific experience at Rizza Cadillac Buick GMC! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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