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Rizza Cadillac Buick GMC - Service Center

Tinley Park, IL

4.4
2,271 Reviews

2,271 Reviews of Rizza Cadillac Buick GMC - Service Center

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August 01, 2022

Nice people and great service l feel save when I leave my car with them thank you ❤️ More

by Sherinhanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor, Candace Kostial
Aug 04, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review, Sherin! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 01, 2022

They treated me well. I didn’t have wait too long for repairs.Service Advisors were friendly More

by bullinabox
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Candace Kostial
Aug 04, 2022 -

Rizza Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 01, 2022

Awesome patience. Understanding and amazing commutation. Went beyond what is expected to make sure things were fair and correct More

by jgknomad
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 30, 2022

I recently switched over to your service department from Schaumberg and wow, you guys are amazing! You figured out what was wrong with my xt4 in 1 appointment; I had my car serviced 40x at the other place a More

by jilldanachicago
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Rizza Cadillac Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 30, 2022

The Service Coordinator that worked with me was excellent. She helped to decrease the inconvenience of my car being kept overnight. More

by SLP000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 28, 2022

I took my car in for an alignment and it came out worse than when it went in they're trying to blame it on my tires I replaced it with new tires and my alignment was still way off turns out I needed upper More

by Randyantes1
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Rizza Cadillac Buick GMC responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 28, 2022

This dealer air scam artists they just want your money and don't care about your service More

by Randyantes1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Becky Aboswielem
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Monahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Randyantes1 responded

Very disrespectful service writers very poor service from entry to exit and very poor quality work mechanic should be dismissed if what the service writer tells me

Jul 28, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jul 29, 2022 -

Randyantes1 responded

I am willing to accept a refund in the form of in-house credit per se for service or for parts

Jul 29, 2022 -

Randyantes1 responded

I'm willing to accept in-house credit for future service or from the parts department

Jul 29, 2022 -

Randyantes1 responded

Total disrespect for customer lies from service writer you can contact me by phone I am willing to accept in-house credit for parts and or service thank you

July 28, 2022

My vehicle was repaired in a timely manner l received updates which l greatly appreciated More

by KCATLEDGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Rizza Cadillac Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 25, 2022

Have not been to anyone else but Rizza for the service, when I first bought my car I bought it in two or three times for the same problem but since then it’s been nothing but service. More

by FRANCESBURSEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle O'Connor
Jul 27, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 21, 2022

I always get service! John always make sure I have everything I need! He always answers my questions! More

by Mz.D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Becky Aboswielem
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2022 -

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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