Roanoke Motor Company
Roanoke, IL
Filter Reviews by Keyword
By Type
82 Reviews of Roanoke Motor Company
My car buying experience at Roanoke Motors was excellent. Caleb was my salesman and Aaron was the finance manager. The whole process was the smoothest I have experienced in my 40 years of buying cars. Cal Caleb was my salesman and Aaron was the finance manager. The whole process was the smoothest I have experienced in my 40 years of buying cars. Caleb was very helpful and provided me with the requested information promptly. A mutually agreed upon price for my trade and final price of my Special Edition car was very smooth. The car was clean and parked right out front of the showroom when we arrived. Caleb came right out and greeted us. I was able to take the car for a test drive right away. The total time at the dealership was maybe an hour. There was another customer in with Aaron, the finance manager ahead of us. Otherwise, the time would have been less at the dealership. I live almost 2 hours from the dealership, and I had to work later in the day. There was no problem getting back home in time for work. I would highly recommend Caleb for your next purchase along with Roanoke Motors as the preferred dealership to buy your next car. More
We had a bad experience with another dealer in Missouri and began looking elsewhere to find what we wanted. Big Mike had what we were looking for and made our experience wonderful! He made the process so e and began looking elsewhere to find what we wanted. Big Mike had what we were looking for and made our experience wonderful! He made the process so easy and we love our vehicle! Thank Big Mike!! More
From start to finish, Big Mike at Roanoke Motors was wonderful to work with! The dealership is not “big city” but rather warm, friendly, detail oriented and worked with us in every aspect. I would rec wonderful to work with! The dealership is not “big city” but rather warm, friendly, detail oriented and worked with us in every aspect. I would recommend them to anyone who is looking for a vehicle and would definitely recommend the salesman, Big Mike. More
Overall a great experience. Loved working with Big Mike. He was knowledgeable and advocated for us. One downside was the wait for the finance manager to finish the sale. Otherwi Loved working with Big Mike. He was knowledgeable and advocated for us. One downside was the wait for the finance manager to finish the sale. Otherwise everything was great. Thanks Big Mike! More
Miscommunication on their part, the next day realizing what had happened got a hold of them to return the vehicle, but they said I can’t return it because I signed the papers. I know there is a time frame what had happened got a hold of them to return the vehicle, but they said I can’t return it because I signed the papers. I know there is a time frame where you change your mind. But not twitch these people. Worst. Experience. Ever!!! More
Bob was great. He was very familiar with the vehicle we were interested in, and showed us the features. Low pressure and responsive to my questions. Thanks Bob He was very familiar with the vehicle we were interested in, and showed us the features. Low pressure and responsive to my questions. Thanks Bob More
My son Kevin found a 2017 Ram Power Wagon on Cargurus and worked with John Opie Spencer over phone and email this past week and and set up a test drive for this morning. We left Cincinnati Ohio at and worked with John Opie Spencer over phone and email this past week and and set up a test drive for this morning. We left Cincinnati Ohio at 4:30 am and met Opie at 8:30 am Roanoke time and the Truck was cleaned and ready for test drive by the show room. It was exactly what my son had been looking for since October. John Gastman arranged a lift in the service area where the truck could be inspected under neath. No issues were found at all. One honest well cared for truck. Arron in finance had all paper work ready and we were on are way back to Cincinnati Ohio by 10 am . Great customer service and buying experience. If we are ever in need of another vehicle. We know where to check first. Well worth the travel time for an excellent vehicle and sales staff that create a great buying experience. Keep up the excellent work and thanks for your honesty and good will through the whole process. More
I had put in a review about the problems with 2 vehicles I bought there and the service manager actually made fun of me but they didn't fix the same problems in either van.. I was sent a message to call the I bought there and the service manager actually made fun of me but they didn't fix the same problems in either van.. I was sent a message to call them about my review he called me a liar and told me to use a different dealership for future purchases wouldn't even let me talk. Oh well More

