Back

Robert Basil Buick GMC

Orchard Park, NY

4.3
69 Reviews

3475 Southwestern Blvd

Orchard Park, NY

14127

Directions

By Type

Showing 69 reviews

July 11, 2022

Excellent service, salesperson very personable and professional would highly recommend to everyone to give them a chance More

by Dmsherlock
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin chou, Jess Basil, Pat Delia
Jul 25, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

July 10, 2022

Todd D did a wonderful job with the purchase of my mother Cadillac and my truck!! Very through and professional in every detail!! I would highly recommend Todd if you are looking for a Cadillac!!! More

by Ayla61294
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd D, Jess Basil, Cassie Soucia, Pat Delia
Jul 25, 2022 -

Robert Basil Buick GMC responded

Thank you for taking the time to leave a review for our team. We're happy we could meet your expectations! If you have any further questions, please give us a call--we're always happy to help!

July 06, 2022

I had a few bad experiences when this dealership first opened and took my business to another buick dealership for years. My husband finally talked me into going to Basil this time when my lease was expi More

by rosemeier463
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gavin Chau
Jul 25, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! Our goal is to make purchasing a vehicle fun, we are happy to hear that you felt at ease with our team. We sincerely thank you for the positive review, and look forward to seeing you again soon.

July 01, 2022

Everything from meeting the salesman, to signing the deal was the easiest and most pleasant ever. More

by Jimmymack
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd in sales
Jul 05, 2022 -

Robert Basil Buick GMC responded

We're happy you found our staff to be so supportive during your experience. If you ever need anything else from us, please feel free to give us a call or stop by, have an awesome day!

June 30, 2022

The salesman made it possible for me to get the car I very much wanted More

by bojencats
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Devorchik
Jul 05, 2022 -

Robert Basil Buick GMC responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon.

June 29, 2022

I brought my car in for accident repairs. I specifically pointed out what I visibly seen when I dropped the car off to Mark. When I went to go pick up the car after repairs were done, the pla More

by Jesuscar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Manager for collision dept
Jul 05, 2022 -

Robert Basil Buick GMC responded

We're disappointed to hear of the negative experience you had at our location. We have escalated this to management and take your feedback very seriously. Someone should be reaching out to you shortly, in the meantime feel free to contact us at basilcares@robertbasilcars.com for any further comments.

June 26, 2022

HEY, I LIVE IN MICHIGAN LOOKED ON THE WEB SITE TO SEE IF I COULD FIND A CORVETTE ! AND THIS DEALERSHIP IS NOT BEING TRUEFULL ABOUT THE CARS THEY HAVE FOR SALE! IT HAS BEEN 8 DAYS NOW I PUT A DEPOSIT ON IT More

by TOMMYD21DAM
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JAMES GRIFFIN
Jun 27, 2022 -

Robert Basil Buick GMC responded

We're disappointed to hear of the negative experience you had at our location. We have escalated this to management and take your feedback very seriously. Someone should be reaching out to you shortly, in the meantime feel free to contact us at basilcares@robertbasilcars.com for any further comments.

June 26, 2022

Reached out to the dealership several times and never got a single response, looking elsewhere. More

by Dericka123
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cassie Soucia
Jun 27, 2022 -

Robert Basil Buick GMC responded

We're disappointed to hear of the negative experience you had at our location. We have escalated this to management and take your feedback very seriously. Someone should be reaching out to you shortly, in the meantime feel free to contact us at basilcares@robertbasilcars.com for any further comments.

June 23, 2022

Very efficient. ,.I appreciate it. Had a pleasant experience, work done in timely fashion friendly staff More

by captim38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jess Basil, Cassie Soucia, Pat Delia
June 14, 2022

Jeff Werner service manager went above and beyond expectations for my oil change. The tire leak was repaired. The wax job detailed. The floor mat vacuumed. The dash board dusted clean. Began lining u More

by Jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Werner Service manager, Pat Delia
...
6