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Robert Brogden Buick GMC

Olathe, KS

Overview
Employees
Reviews
Vehicles
4.7
5,513 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 5,513 reviews

October 05, 2023

Didn't reset oil change indicator and it is still set at 5% that not satisfactory More

by dpaulsen72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
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Oct 06, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback with us. At Robert Brogden Buick GMC, we strive to provide complete satisfaction for every experience and are sorry to hear that you feel your visit was less than exceptional. If you would like to discuss your experience further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

October 03, 2023

My salesman Jake was the best. He kept staying in touch while waiting for my vehicle to come in. Also the finance department worked hard to get us the warranty but helping us stay More

by lacdgamber
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and feel free to reach out to us at your earliest convenience to discuss the adhesive and the center console issue. Sincerely, The Robert Brogden Buick GMC Team

October 01, 2023

The service advisor was courteous and the wait was about what he said it would be. I was very pleased with this visit. More

by just4me_0808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Oct 03, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

September 30, 2023

RB provided a satisfactory oil change. The GMC app advertised a $55 oil change but I was charged $72. More

by mporter_77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Oct 02, 2023 -

Robert Brogden Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

September 28, 2023

Poor communication and willingness to listen to customer complaints. No paperwork provided .service manager unwilling to call. More

by mcliem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Max
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Sep 29, 2023 -

Robert Brogden Buick GMC responded

Michael my name is John Sims. I am the Parts and Service Director for Robert Brogden Buick GMC and Kia. We have a seat frame that is in for your Yukon. You can call me on my cell phone 816-797-1457 to schedule to have it installed.

September 27, 2023

Been long time customers at Brogden and haven't been impressed for a few years but our recent visit (Sep'23) was outstanding! The service team was very professional and place neat and tidy. Communicat More

by ashdawn99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sims & Lee Habiger & the fella who retrieved my car upon pick up
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Sep 28, 2023 -

Robert Brogden Buick GMC responded

Hi Ash, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Robert Brogden Buick GMC. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 27, 2023

A great selection of vehicles. We truly enjoyed our car shopping/buying experience. I would highly recommend Brogden Buick More

by akjfinan
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Vila 5 stars. He is the only one we worked with.
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Sep 27, 2023 -

Robert Brogden Buick GMC responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Robert Brogden Buick GMC. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Robert Brogden Buick GMC Team

September 25, 2023

Call me for details 913-832-9284 I ordered a AT4 but get no updates More

by jconduff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
Report | Print
Sep 25, 2023 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We have forwarded your request to management. Sincerely, The Robert Brogden Buick GMC Team

September 24, 2023

Brogden Buick GMC helped me find my dream car. They are very welcoming and helpful. Defiantly recommend buying a vehicle from them! More

by clarkaj8523
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Everhart
Report | Print
Sep 26, 2023 -

Robert Brogden Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Clark. Sincerely, The Robert Brogden Buick GMC Team

September 23, 2023

Too busy for the number of salespersons. Some had 2-3 customers at the same time More

by tme2599
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
E. Vila
Report | Print
Sep 25, 2023 -

Robert Brogden Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

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