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Robert Brogden Buick GMC

Olathe, KS

Overview
Employees
Reviews
Vehicles
4.7
5,510 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 5,511 reviews

July 07, 2023

Service was great and timely. Randy was my service advisor and he was very polite. More

by cjkersch93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Murray, Brian Everhart
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Jul 10, 2023 -

Robert Brogden Buick GMC responded

It’s great to know that Randy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

July 06, 2023

They were professional and efficient. Xxxxx xxxxx xxxx xxxx xxx. Xxx xxxx xx xxxxx xxxx More

by GLENDA.MARTIN0430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
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Jul 07, 2023 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

July 03, 2023

Ryan O’Connor, Phil Skid, Terri in finance and Phillip the courtesy drive👍 Made the shopping and financing a good experience. More

by cbratton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Skid
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Jul 03, 2023 -

Robert Brogden Buick GMC responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Robert Brogden Buick GMC. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Robert Brogden Buick GMC Team

July 03, 2023

Prompt, courteous service with good communication! My service advisor Randy was very good at his job. Thank you! More

by mikenegley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Murray
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Jul 03, 2023 -

Robert Brogden Buick GMC responded

It’s great to know that Randy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Robert Brogden Buick GMC Team

July 02, 2023

They worked with me to get the perfect car! The whole staff is attentive to your needs from the moment you step on the lot! More

by alphabuyer23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Adams
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Jul 03, 2023 -

Robert Brogden Buick GMC responded

Robert Brogden Buick GMC would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, The Robert Brogden Buick GMC Team

July 02, 2023

They have always taken care of whatever was needed for my truck in a very professional way More

by pandyshouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
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Jul 03, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

July 01, 2023

Still have a issue with my truck and they are not to concerned about it More

by derekkuhlman14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Jul 03, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback with us. At Robert Brogden Buick GMC, we strive to provide complete satisfaction for every experience and are sorry to hear that you feel your visit was less than exceptional. If you would like to discuss your experience further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

July 01, 2023

Service was UNACCEPTABLE. I brought my 2015 GMC Truck in for an Oil Change & Tire Rotation. After 30 minutes it was done, paid the bill & left. After looking over everything t More

by 4what
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Everhart
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Jul 03, 2023 -

Robert Brogden Buick GMC responded

We appreciate you taking the time to share about your recent experience in our service center. We can assure you this is an isolated incident and not how we conduct business. If you are open to contacting us at your earliest convenience, we would appreciate the opportunity to do our best to fix this issue for you. Sincerely, The Robert Brogden Buick GMC Team

Jul 04, 2023 -

4what responded

You may feel this is an isolated response, but I have had other dealings that are not business appropriate. I went to the dealership looking for some literature on GMC Trucks. As a Salesman approached me, I told him what I needed. His answer was “WE DON’T SELL GMC TRUCKS”. I pointed at the sign. “HE REPEATED HIS ANSWER”. After a few more words I left. A few years later I went to BUY a vehicle. After negotiating /discussion. I told the salesman I would think about it and get back to him. Went out to my vehicle to leave, lo and behold he was standing behind my vehicle, not letting me pull out. I told him that wasn’t a good idea and I proceeded to back out. OBVIOUSLY I DID NOT RETURN. Isolated incidents - YEA RIGHT. Also since my “ISOLATED INCIDENT” I learned about some fines imposed upon the Robert Brogden group by GM we will say in regards to business practice

July 01, 2023

Jake was very helpful with technology and making a deal that helped me understand. A professional. More

by Shannon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Blackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2023 -

Robert Brogden Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Robert Brogden Buick GMC Team

June 30, 2023

Our service writer was very polite and made sure we knew when our truck was done. More

by malisaenglehart
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Report | Print
Jun 30, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

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