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Robert Brogden Buick GMC

Olathe, KS

4.7
5,509 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 5,509 reviews

June 23, 2023

The service manager made a bad situation into a breeze. They got me in on short notice and took care of two issues that the other gmc dealership could not even come close to handling. I’d recommend this ou More

by Atlantic4533
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Jun 26, 2023 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

June 18, 2023

I was barely settled in the waiting room when the came in and told me that it was done. Outstanding!! More

by kenofkc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Jun 20, 2023 -

Robert Brogden Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Robert Brogden Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, The Robert Brogden Buick GMC Team

June 17, 2023

The car was quickly taken to the service bay. The work was done on time and the car was brought to me and the service tech promptly took care of business. More

by marshallcruce511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Jun 20, 2023 -

Robert Brogden Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Robert Brogden Buick GMC Team

June 16, 2023

Very professional and made it very easy to purchase my truck I will purchase my next vehicle More

by jerryandreba
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Carter
Jun 16, 2023 -

Robert Brogden Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Robert Brogden Buick GMC Team

June 16, 2023

I had a tire with a nail in it. I called the service department expecting not to be able to get in for a couple days but instead they said I could come right in. I received excellen More

by amanda.vogt86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Jun 16, 2023 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

June 16, 2023

I had a superior buying experience and am enjoying my new car. My sales professional, Jimmy Carpenter, was patient and listened to my criteria. Their receptionist, Diane Buehler, has a lifetime of car dealer More

by LANDAWMS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Carpenter, Sales Professional
Jun 20, 2023 -

Robert Brogden Buick GMC responded

Robert Brogden Buick GMC would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, The Robert Brogden Buick GMC Team

June 14, 2023

When I first checked in the person was by my vehicle and told me to wait inside to get checked in. It took a long time before he came inside to check me in. He didn’t give me anything to sign for the ser More

by ASANFORD0626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James or John was the service tech. The driver who gave me a ride home was terrific. Great conversations. Excellent driver. , Brian Everhart
Jun 14, 2023 -

Robert Brogden Buick GMC responded

I am sorry for the issues with your last service. We try to schedule repairs or maintenance for the day. If a vehicle is dropped off and no pickup time is requested, it is finished by the end of the day. We hope to see you here for your next service and if you do leave it with us, just let us know when you would like to pick it up and we will have it ready. Please feel free to contact me with any issues or further questions. Brian Everhart

June 12, 2023

Best experience ever buying a truck next time I'll buy the next truck from here More

by jerryandreba
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PHILLIP MILLER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy carpenter
Jun 12, 2023 -

Robert Brogden Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Robert Brogden Buick GMC Team

June 11, 2023

Sales/Product Specialist - Ernie Vila was pleasure to work with, The Finance Dept. was disappointing, friendly, but just bad practice of the advertised GMC buyer % rates not being offered to Great Cr More

by REH
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie Vila
Jun 12, 2023 -

Robert Brogden Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Robert Brogden Buick GMC Team

June 10, 2023

I was told that I have to come back another time because they have "never seen" the service airbag light before and they needed some more time for research. In this computerized day and age, it seems like More

by PattyK
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I'm not sure who I worked with and don't have the paperwork available.
Jun 12, 2023 -

Robert Brogden Buick GMC responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Robert Brogden Buick GMC Team

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