Robert Brogden Buick GMC | Page 141

The diagnosis, and the repair was handled well. Lee was in steady communication with me letting me know where everything stood. Our vehicle is back to performing as it should. Lee was in steady communication with me letting me know where everything stood. Our vehicle is back to performing as it should. More

Service department has been fine with my first oil change. I had an appointment. It still took 1-1/2 hours but that was okay. However, the sales department has not followed up on some issues that I change. I had an appointment. It still took 1-1/2 hours but that was okay. However, the sales department has not followed up on some issues that I had on the first day I picked up my truck. 1. I asked for an owners manual. I was told they would get me one and mail it or I could pick it up. It's never happened. 2nd, and this is the big one. The day I purchased my truck, after it was detailed and running boards put on, I came to pick up the truck and noticed that the detailers had scratched the paint on both driver's fron and rear door. There was also a paint chip now in the drivers door that was not there the day before when I decided to buy the truck. The sales manager said it was no problem and sent it over to buff the scratches out. They only did the drivers door but not very good as I can still see it everytime I get into the truck. The rear door scratches are still there as well. I was told the paint shop had to order touch up paint to fix the chip in the middle of the driver's door and they would call me in a week or so. That was on January 31st. I still have not heard from them. You'd think that during the 1-1/2 hours I was there waiting for my oil to get changed and tires rotated that they would have updated me on the paint issues? I don't know. Maybe the sales department and service department don't talk to each other? PS I don't remember names well so you should update this rating form to have everyone's picture on it. More

Tim Lewis was excellent. I was very happy with my experience. I will send referrals I was very happy with my experience. I will send referrals More

Went in for oil change and tire rotation and when I left I noticed the tire pressure was set to 30 not 35. I went right back in and they said it would take a few minutes to recalibrate. I drove about 5 mile I noticed the tire pressure was set to 30 not 35. I went right back in and they said it would take a few minutes to recalibrate. I drove about 5 miles, stopped and after about 15 minutes still showed 30 on 2 tires and 31 on 2. Drove back to dealer and they admitted they set wrong and added air to 35 More

They were all awesome they went above and beyond to make us happy and get us in the vehicle we were looking for thank you very much us happy and get us in the vehicle we were looking for thank you very much More

Very happy with my purchase. It was nice to deal with very friendly staff. Complete transaction over phone and shipped to NJ. Would buy again. Sebastien was awesome. It was nice to deal with very friendly staff. Complete transaction over phone and shipped to NJ. Would buy again. Sebastien was awesome. More

Although I have purchased several new vehicles in the past, this is by far the most pleasant. Zella, our saleswoman did not pressure us and was completely transparent during the whole process. She and t past, this is by far the most pleasant. Zella, our saleswoman did not pressure us and was completely transparent during the whole process. She and the others i dealt with at the dealership are, in my opinion, the gold standard for whom I want to do business with. More

Was at dealership approx month ago - fixed “purge valve/air leak”, but had similar problem after in Fla. / - so Josh and Josh fixed this time (excellent detail of issue + fix (water pump). Should be valve/air leak”, but had similar problem after in Fla. / - so Josh and Josh fixed this time (excellent detail of issue + fix (water pump). Should be ok for next trip to Calif, then Wisc, and back to KC! Thanks! More

Great experience. Friendly and the team made my experience pleasant. Would definitely recommend Robert Brogden. Friendly and the team made my experience pleasant. Would definitely recommend Robert Brogden. More

Great people, great location, great everything. Never felt pressured and had a great time at this dealership. Jimmy C is the best. Never felt pressured and had a great time at this dealership. Jimmy C is the best. More