Robert Brogden Buick GMC

excelent. Jason helped get me hooked to in car messaging. service dpt performed first oil change Jason helped get me hooked to in car messaging. service dpt performed first oil change More

Very efficient, in and out and very pleasant to deal with! I have yet to have a bad experience with! I have yet to have a bad experience More

Easy to deal with, let me look at several vehicles, kept to their word and didn't try to sneak in anything extra at closing. to their word and didn't try to sneak in anything extra at closing. More

My salesman Levi was nice enough, as a person, and the financing process was a breeze. When I went to pick my car up to drive it home, we noticed several scratches on the brand new car and the outside w financing process was a breeze. When I went to pick my car up to drive it home, we noticed several scratches on the brand new car and the outside wash detail wasn't the greatest. The vehicle is black so it was very noticeable. I was assured that it wasn't a big deal and that it would be taken care of next week when the body tech came in. I was also given a "we owe" statement from the dealership. It is now over a month later and I have yet to see the body tech and I still have scratches. I made another attempt for an appointment last week to get the scratches fixed and to my surprise, my dealer was out of office, there was no body tech there; however, Paul was nice enough to try and get the issue corrected. Unfortunately, he was unable to get all the scratches taken care of but did resolve a few. He tried reaching a body guy to take care of it but to no avail. I wouldn't be surprised if it was the same body guy that I was told would be there that day. Now I have to call back and make other arrangements. I would really like for Brogden to make these scratches right so that I can go on about my business. It shouldn't be this hard. Why must I keep contacting them? I just want an appointment, I'll show up, get the scratches fixed, THE END and we can all live happily ever after. I almost forgot to mention the whole GM Family First discount for which I qualified for. GMC as a corporation should have a better process in place for obtaining the authorizations when an existing employee hasn't a need to utilize the program for years and their discount account has gone inactive. This process was a nightmare, we waited for weeks to get this information. All the while, the salesman practically called/texted me every other day for status on the discount information that I had no control over. We faxed all the required documentation (multiple times, multiple ways) to GMC to get the authorization code and for whatever reason they never received it on their end. Once the dealership finally received the discount information, my salesman went radio silence until we reached out again about the scratches. I'm not sure why Brogden doesn't have a body technician on staff when they are a dealership and that's the nature of the business. More

The absolute most corrupt place I've ever been. And it's not just 1 guy, it's the entire dealership working together to defraud customers. I hope that the law comes in and shuts you down! I test dr And it's not just 1 guy, it's the entire dealership working together to defraud customers. I hope that the law comes in and shuts you down! I test drove a Buick Envision that I loved. I decided to buy it. I saw Sabastian in financial department and signed everything. My dad had to overnight a check, so I had to wait to pick up my car the next day. When I went to pick up the car, they had switched cars and tried telling me that the car I test drove and bought was the Buick Encore car. They SWITCHED MY CAR!! And they did it from the get go. They took my car back to "DETAIL IT" and they pulled the VIN off the Encore and had the financial guy have me sign all the papers for purchasing the Encore. I blew my stack and said that it wasn't my car, and Ryan and his manager kept telling me that It was the car I test drove. The liars knew full well it wasn't. So after they continued to try and tell me that I was crazy , I got my check back, ripped it up and left. And now.. I'm calling the Better Business Bureau. The Newspaper who has already been reporting on the shady dealings of their company, and I'm going to the district attorney and telling them what they did, since they have already been in the papers for being investigated for fraud among other things. More

Bought our car here and have brought it back for routine maintenance. Always pleased with their service. maintenance. Always pleased with their service. More

Super people. .great service will come back Have bought 4 cars deom from this dealership .great service will come back Have bought 4 cars deom from this dealership More

Always timely, professional with good communication, internet, nice waiting area, and willing to answer questions. internet, nice waiting area, and willing to answer questions. More

Great people, very helpful, would definitely recommend buying a care from here. Great customer service and willingness to make sure you get what you want. buying a care from here. Great customer service and willingness to make sure you get what you want. More

The team was great about providing communication regarding other recommended services while my vehicle was in for routine maintenance. Pictures and explanations provided! regarding other recommended services while my vehicle was in for routine maintenance. Pictures and explanations provided! More