Robert Brogden Buick GMC

I have generally been satisfied with the service department of the dealership the cost and the employees are friendly and helpful. My experience is that they listen to you and respond with reasonabl department of the dealership the cost and the employees are friendly and helpful. My experience is that they listen to you and respond with reasonable solutions. More

Worked with me on a fair deal. Peres was present and provided the information I requested. Phil helped with the breakdown on pricing and finalizing the deal. provided the information I requested. Phil helped with the breakdown on pricing and finalizing the deal. More

I'm on my third Yukon vehicle with Robert Brogden and continue to be very impressed with their service department. They are very efficient and I feel like they always make me feel they I'm getting a gre continue to be very impressed with their service department. They are very efficient and I feel like they always make me feel they I'm getting a great deal and they are looking out for me. More

My wife and I were very pleased with our experience. Phil, Obada and Peter were wonderful to work with while purchasing our new vehicle. Thank you! Phil, Obada and Peter were wonderful to work with while purchasing our new vehicle. Thank you! More

They were very patient, and professional. It took me a little while to figure out which vehicle would be right for me. Once I decided on the vehicle, the buying process moved along quickly, and smoothly. little while to figure out which vehicle would be right for me. Once I decided on the vehicle, the buying process moved along quickly, and smoothly. This is the second vehicle we have purchased from there, we will definitely return in the future. More

Edit on 12/1/20*** in September we purchased our Edit on 12/1/20 *** in September we purchased our vehicle, to date i have not received a call about scheduling the service that was paid for at the t Edit on 12/1/20 *** in September we purchased our vehicle, to date i have not received a call about scheduling the service that was paid for at the time of purchase. I have left voicemail, left messages with other staff requesting a call back, i even spoke to the manager once and he was going to call me the following day. Yet here I am still waiting. I get that it is rough due to covid, but any communication at this point would be better than absolutely zero. I NEVER leave negative reviews. I leave my negative feedback as a personal conversation to allow the situation to be corrected without public knowledge, however they have not allowed this to be possible. I will gladly edit this review when someone finally contacts us to resolve this issue. The only complaints I could possibly have really aren't to do with the dealer or Robert Brogden directly, but with the company they go through for window tint. They broke part of the door when removing and replacing tint on the windows. That isn't the worst part unfortunately. We took photos of mileage when dropping the vehicle off and they decided to test drive the vehicle putting 4 miles on the truck and then knocking the mpg down several points. So during that 4 mile drive they had their foot in the accelerator pretty hard. I am not happy that someone would do something like that without asking. As far as the dealership overall (minus the contracts they have with other companies) they were pleasant and very helpful from start to finish. We are still waiting on a call to schedule the clear paint protection to be done, but hopefully this will be done soon? Overall I would recommend Robert Brogden and definitely recommend Jeff, who helped us, and the other man who helped us with our warranty. They were great. My only advice would be to reconsider the business relationship you have with the tint company you use. They have refused to fix the damage to our truck forcing us to find a place to replace the entire panel inside the door. More

Pres is the man, this is the second truck I’ve bought from him and it won’t be the last! Had a seamless experience and appreciated his help! from him and it won’t be the last! Had a seamless experience and appreciated his help! More

Help desk was great, Only complaint is I had a coupon and tried to give at check in and said to bring when checking out and OI said you know i will forget it, and I did. tried to give at check in and said to bring when checking out and OI said you know i will forget it, and I did. More

Allison is great! Always friendly and upfront through the whole process. Have been using dealers service since we have bought the vehicle and their service never disappoints! the whole process. Have been using dealers service since we have bought the vehicle and their service never disappoints! More

Pres took numerous calls during our appointment and was nowhere to be found when we tried to wrap up my purchase. I never heard from him until the morning of my appointment as if he only wanted the sale. H nowhere to be found when we tried to wrap up my purchase. I never heard from him until the morning of my appointment as if he only wanted the sale. He took my phone that has personal and financial information and gave it to numerous salespersons to try to figure out the GMC app and had my phone for 10+ minutes in the back. I was concerned some of the forms were incorrect with information but was told “don’t worry about it”. I ordered all weather mats that were actually included in the purchase of my vehicle. I sent a text to Pres and he never got back with me. Peter in finance was great. Tino was great. Not thrilled with the customer service and would have much rather paid more to do the deal elsewhere. More