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Robert Brogden Buick GMC

Olathe, KS

Overview
Employees
Reviews
Vehicles
4.7
5,473 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 5,473 reviews

May 18, 2025

I sent message late night and received an immediate reply from Jimmy to set meeting next morning. Service from Jimmy and Tim was exceptional. I test drove two vehicles and completed purchase. Well done RB! More

by jconradsmith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Robert Brogden Buick GMC responded

Thank you, Conrad, for sharing your experience with us at Robert Brogden's Olathe Buick GMC! We're happy to hear that Jimmy and Tim provided you with exceptional service and that you had a great time test driving vehicles. Congratulations on your purchase! We appreciate your support and look forward to assisting you again in the future. Sincerely, The Robert Brogden Buick GMC Team

May 17, 2025

Fast service, wasn’t pressured into any additional services that were unnecessary. Will continue to use this service department More

by JAWHITT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2025 -

Robert Brogden Buick GMC responded

We really appreciate your review! Our team works hard to provide quick, honest service without pushing anything that’s not needed. It's great to hear that you felt respected and well taken care of at Robert Brogden's Olathe Buick GMC. We look forward to assisting you again on your next visit. Sincerely, The Robert Brogden Buick GMC Team

May 17, 2025

Great service team. My service was not only friendly and knowledgable, but really cared about my needs and concerns More

by KSSTARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We at Robert Brogden's Olathe Buick GMC are thrilled to hear that our service team provided you with friendly and knowledgeable care for your needs. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 16, 2025

Jim is a rockstar. He was very helpful and addressed all my concerns and communicated it all very well during the whole process. More

by Matt H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Robert Brogden Buick GMC responded

Thank you, Matt! We truly appreciate your kind words about Jim and are thrilled to hear that he was able to assist you effectively. At Robert Brogden's Olathe Buick GMC, we strive to provide excellent service, and it’s great to know that Jim made your experience a positive one. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

Cedric was very polite and informative on the phone and was very timely in communication. More

by clements99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're glad to hear that Cedric provided you with polite and informative service over the phone. At Robert Brogden's Olathe Buick GMC, we strive for timely communication and great customer experiences. We appreciate your feedback and hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

Service department acted in very deceiving manner. an oil change turned into a $1000 service. More

by willrock0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Mayberry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoover
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback. We understand your concerns about the unexpected costs following your oil change at Robert Brogden's Olathe Buick GMC. We strive to provide transparent service and appreciate your input. If you'd like to discuss this further, please reach out to us directly. Your satisfaction is important to us, and we are here to help. Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

The whole Service team did a phenomenal job. The Service Manager in particular, Dave, took excellent care of my needs and I sincerely appreciate it. More

by JimmyAcura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric Mayberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Stateler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback, Jimmy! We're thrilled to hear that our service team, especially Dave, provided you with exceptional care at Robert Brogden's Olathe Buick GMC. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

Lacey did a FANTASTIC job. Five stars is not enough. Lacey was professional, polite and efficient. I normally put visiting auto dealers right up there with the DMV and denti More

by knoxd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Skid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lacey Pfannenstiel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We are thrilled to hear that Lacey provided you with a fantastic experience at Robert Brogden's Olathe Buick GMC. Your comparison really means a lot to us, and we're glad we could change your perception of visiting auto dealers. We appreciate your kind words and look forward to assisting you with any future service needs for your truck. Don't hesitate to reach out whenever you need us! Sincerely, The Robert Brogden Buick GMC Team

May 14, 2025

Matthew was quick and very professional, and proactively took care of some issues with my truck. More

by ELLE.ROESER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Hoover
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2025 -

Robert Brogden Buick GMC responded

Thank you, Elle, for your fantastic feedback! We’re thrilled to hear that our team at Robert Brogden's Olathe Buick GMC, especially Matthew, was able to assist you promptly and professionally with your truck. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

May 13, 2025

I am disappointed that I scheduled my car in for an appointment for early morning but didn't get my car back until the end of the day. This has happened both times I have had my car in the shop for se More

by fish_7734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cedric Mayberry
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Robert Brogden Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the timing of your service appointments at Robert Brogden's Olathe Buick GMC. We strive to provide clear communication about expected service times, and it's concerning to hear that you felt this was lacking. Your feedback is valuable, and if you have further comments or would like to discuss this matter, please feel free to reach out. We appreciate your patience and hope to have the opportunity to serve you better in the future. Sincerely, The Robert Brogden Buick GMC Team

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