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Robert Brogden Buick GMC
Olathe, KS
5,415 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models.
And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need.
Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 5,415 reviews
August 18, 2019
Poor workman ship and communication I went in for a repair of a selonoid and in the process the spring to the gearshift was lost. I was left with a ball point pen to use as the method t I went in for a repair of a selonoid and in the process the spring to the gearshift was lost. I was left with a ball point pen to use as the method to shift gears. I had an appointment with another dealer the next day to do insurance repairs and when I arrived for my collision repair the Service Manager refused service due to the ball point pen shiftier. He said it was a liability and would not take the chance to due repairs with an unapproved and in his opinion dangerous situation. I had already rented a car from avis to use for the time of the collision repair I did speak with the service manager before leaving the dealership. I was left with the impression that he didn't seem to feel the situation was any concern. After a lengthy conversation he did offer a car to use while they tried to locate a spring. After more unsatisfying conversation I was left with the offer of a $50 check or $100 service credit. I did not accept either as I was rightly concerned that if I did accept the offer the repairs would not be completed. The next day a spring was located and I left it to be fixed-losing more time off work. When I picked up the car the gear shift was replaced but i was still missing the protective cover for the gear shift. It was explained that the new part could be located. I have not heard from anyone at the dealership that the part has been located and i could come in the have it repaired. I part was on the car when I brought it in-I just assumed it would be replaced. I assume that the part was never ordered and the ticket was closed out More
by DENCOFFMAN
Verified CustomerEmployees Worked With
Lee Hockensmith, Ernesto Arellano
August 16, 2019
Ask for mr, briggs They were very helpfully even when juggling customers. I was in and out pretty quick and we came to an agreement fast. Also gave me a fair deal. They were very helpfully even when juggling customers. I was in and out pretty quick and we came to an agreement fast. Also gave me a fair deal. More
by SierraDenali
Employees Worked With
Aaron Spearman, Jeff Briggs
August 15, 2019
Quick In and out quick, had a loaner for a few hours. Car was repaired quickly, and before the time quoted. Thank You for the service. In and out quick, had a loaner for a few hours. Car was repaired quickly, and before the time quoted. Thank You for the service. More
by hinds1653
Employees Worked With
Ernesto Arellano
August 15, 2019
Great people It took several days but Jeff & Terry were great to deal with and this dealership seems different than the others. I highly recommend them if your loo It took several days but Jeff & Terry were great to deal with and this dealership seems different than the others. I highly recommend them if your looking for a decent deal. More
by joe
Employees Worked With
Terrence Cahill, Lorie Hudnall, Jeff Alstatt
August 15, 2019
They left 3 of my 4 wheels loose!! Had our Yukon serviced and tires rotated!! They left 3 wheels loose and caused severe damage that they will not pay for!! I tried to get them to at Had our Yukon serviced and tires rotated!! They left 3 wheels loose and caused severe damage that they will not pay for!! I tried to get them to at least look at the damage. But the Service manager Mr’ Harper told me to just tighten the wheels and it it would be fine without even looking at the vehicle!! The damage which cost me over $1000.00 for studs and 1 new wheel is something they will not pay for!! If you have written a positive review for Robert Brogden then try calling them with any problem that they are at fault and see if you still think they are a company you want to support!! They have also replied to my posts saying they want to help me so you can read that they look like they are concerned!! I have called them and they either never return my calls or they have even emailed me and never replied to my emails!! More
by Rick
Employees Worked With
Kelly Harper, Dennis Fisher, Joe Conaway
August 12, 2019
Great customer service experience! I had visited a few dealerships before wandering into Robert Brogden Used Cars and I'm so glad I stopped in! I met Obada, who listened and helped me I had visited a few dealerships before wandering into Robert Brogden Used Cars and I'm so glad I stopped in! I met Obada, who listened and helped me find the right vehicle! Lorie helped me with financing. Both were pleasant and professional. It was a very good car buying experience and I would recommend them to my friends & family! More
by Becky68
Employees Worked With
Obada Mustafa, Lorie Hudnall
August 12, 2019
Great experience I would recommend this dealership to anyone that is looking for a place to purchase a vehicle. Phillip Miller was very helpful and I’m very satisfied I would recommend this dealership to anyone that is looking for a place to purchase a vehicle. Phillip Miller was very helpful and I’m very satisfied with my overall experience More
by mcafee2330
August 11, 2019
Software Update for Weather App The weather app stopped working and it was determined that it needed a software update. An appointment was scheduled and the update was done quickly The weather app stopped working and it was determined that it needed a software update. An appointment was scheduled and the update was done quickly as promised. More
by GSROGERS
Employees Worked With
Kristie Brown, Jason Mcclarrinon
August 11, 2019
Great service! Thanks to the great team of Aaron, Jeff, mike, and Jason for all their assistance in helping me get my new vehicle! Would recommend them to anyone! Thanks to the great team of Aaron, Jeff, mike, and Jason for all their assistance in helping me get my new vehicle! Would recommend them to anyone! More
by mont3203
Employees Worked With
Aaron , Michael Guthrie, Jason Carnes, Jeff Alstatt
August 11, 2019
Oil change Good and fast service would recommend to other people the quality of service and purchasing a vehicle at this location.Looking forward to future repai Good and fast service would recommend to other people the quality of service and purchasing a vehicle at this location.Looking forward to future repairs More
by SLYYOUNG4927
Employees Worked With
Kristie Brown
