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Robert Brogden Buick GMC

Olathe, KS

4.7
5,522 Reviews
Robert Brogden's Olathe Buick GMC is one of the top selling Buick GMC dealers in the Midwest! If you're looking for a new car, truck or SUV, you'll find it at Robert Brogden's Olathe Buick GMC. With one of the largest selections around, we are proud to feature the complete line of new Buick and GMC models, from the luxurious Yukon and professional grade GMC Sierra to the affordable Buick Envista, sporty Buick Encore GX and sophisticated Enclave. Plus, we have a wide selection of Certified Pre-Owned and Used vehicles in all makes and models. And, for your vehicle service needs, our Service and Parts department is ready to take care of any maintenance, service, or repair your vehicle may need. Robert Brogden's Olathe Buick GMC is centrally located, close to Kansas City and cities like Overland Park, Leawood, Mission, Spring Hill, Shawnee-Mission.
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1500 E Santa Fe St

Olathe, KS

66061

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Showing 5,522 reviews

July 06, 2024

2 hour wait for mud flap installation, no communication. Bill was wrong 1st time. Greeter was nice and friendly. More

by swolfkc9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dont know
Jul 08, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback with us. We appreciate your kind words about our greeter and are glad to hear they provided a positive experience. At Robert Brogden Buick GMC, we strive to provide efficient service with clear communication. Your feedback is valuable to us, and we will work to improve our processes to ensure a smoother experience for all our customers. We invite you to reach out to us directly if you would like to discuss your visit further. Thank you. Sincerely, The Robert Brogden Buick GMC Team

July 05, 2024

David was excellent in handling a tough customer service situation I witnessed. He remained so calm and respectful to this customer who was unreasonable. I’ve been in customer service positions most of my c More

by TLCAIN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
Jul 08, 2024 -

Robert Brogden Buick GMC responded

Thank you for taking the time to recognize David's exceptional customer service skills during a challenging situation. We appreciate your acknowledgment of his professionalism and dedication to providing the best experience possible. At Robert Brogden Buick GMC, we strive to ensure that all our customers receive outstanding service, even in difficult circumstances. We look forward to serving you again in the future. Sincerely, The Robert Brogden Buick GMC Team

July 04, 2024

The staff and facility were fine. Just frustrating to pay $100 for a diagnostic test that did not show what is draining the battery. I appreciated being told some options. Still More

by mrayborn7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Land
Jul 05, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback. We understand your frustration with the diagnostic test and will take note of your experience to improve our services. While we may not offer a vac & wash post-service like Acura, we appreciate your loyalty and value your business. We're glad you enjoyed the snacks and water. If you have further concerns, please feel free to reach out to us. Sincerely, The Robert Brogden Buick GMC Team

July 04, 2024

I went in for an oil change / tire rotation for a new GMC Canyon Denali. First time! Service Advisor Scott Phegley was very professional & prompt!! I was out in less than 1 hour w/ NO CHARGE!’ More

by FRIESGS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Phegley
Jul 05, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC for your first oil change and tire rotation on your new GMC Canyon Denali! We're thrilled to hear that Scott provided professional and prompt service, getting you in and out in less than an hour with no charge. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

July 04, 2024

Customer service was excellent. All of my needs were responded too. Will recommend dealership to others. More

by VBSNOP2006
Sales Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC and for the 5-star review! We are delighted to hear that our customer service met your expectations and that you would recommend us to others. We look forward to welcoming you back and assisting you in the future. Sincerely, The Robert Brogden Buick GMC Team

July 04, 2024

Good jobbbbbb fast l recomendo David is the best thank for help me on my thuck More

by alexkansas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Estrada
Jul 05, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC and for the 5-star review! We appreciate your recommendation and are glad to hear that David provided excellent service. We look forward to assisting you with your truck in the future! Sincerely, The Robert Brogden Buick GMC Team

July 01, 2024

Dominik our salesman was great. He completed the whole experience. It went great from start to finish. More

by brancehall16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominik Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Robert Brogden Buick GMC responded

Thank you for your positive feedback about your experience at Robert Brogden Buick GMC! We appreciate your kind words and are thrilled to hear that your entire process with us was excellent from start to finish. We look forward to welcoming you back for your next visit! Sincerely, The Robert Brogden Buick GMC Team

July 01, 2024

The service was done well and in a timely manner. I would recommend going to robert brogden GMC. More

by mcelwainkathryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart
Jul 01, 2024 -

Robert Brogden Buick GMC responded

Thank you for the excellent review, Kathryn! We're delighted to hear that you were pleased with our service and that it was completed promptly. We appreciate your recommendation and look forward to welcoming you back to Robert Brogden Buick GMC in the future! Sincerely, The Robert Brogden Buick GMC Team

July 01, 2024

My vehicle was in bad shape and should not have been driven so not to cause further damage. David ordered repair parts and never called me to get it in for the repairs. I called to tell him I had to go More

by LDH365
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Estrada
Jul 01, 2024 -

Robert Brogden Buick GMC responded

Thank you for sharing your feedback with us. We appreciate you bringing this issue to our attention. Please know that we take customer satisfaction very seriously at Robert Brogden Buick GMC. We are disappointed to hear about your experience with the repair process and assure you that we are addressing this matter internally. If you would like to discuss this further, please feel free to reach out to us directly. Sincerely, The Robert Brogden Buick GMC Team

June 30, 2024

Very clean atmosphere. Every one was friendly. Received lots of smiles, hellos, and good mornings. Made the 7 a.m. service call nice. More

by ISAAC7499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Carpenter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Enoch Kritzell, Alyssa Raby
Jul 01, 2024 -

Robert Brogden Buick GMC responded

Thank you for choosing Robert Brogden Buick GMC! We are thrilled to hear about your positive experience with our team and the clean atmosphere. It's always our goal to provide excellent service bright and early at 7 a.m. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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