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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,006 Reviews
Call Service Center (913) 712-9342

2,006 Reviews of Robert Brogden Buick GMC - Service Center

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September 16, 2024

We are victims of consumer fraud by deceptive business practices. We have made repeated attempts for resolution and have had nothing but excuses and in some instances no response from individuals. Would N More

by clrwilson210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrie Horton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Sargent
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Sep 18, 2024 -

Robert Brogden Buick GMC responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

September 14, 2024

My windshield was broken after picking up car. Called to discuss and was treated what I would describe as badly. Not interested in even finding out details - went straight to “we didn’t do it.” Wa More

by mthemanj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jenah Huff
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Sep 18, 2024 -

Robert Brogden Buick GMC responded

When you spoke with our Service Manager, he advised that the technician who worked on your vehicle noted the windshield was broken prior to your service. He offered to assist you in getting the window repaired using our preferred vendor at dealer cost, however that offer was declined. Please contact us if there is anything further we can do to try and resolve this together. Sincerely, The Robert Brogden Buick GMC Team

September 12, 2024

Awesome service and support from honest folks. I would suggest anybody to reach out and work with them. More

by SHAWN.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Everhart, Lee Habiger, Brian Land, Jamaica Johnson, Alyssa Raby, David Estrada, Jenah Huff, Scott Phegley, Todd Kelly
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Sep 13, 2024 -

Robert Brogden Buick GMC responded

Thank you for the wonderful review, Shawn! We truly appreciate your kind words about the service and support you received at Robert Brogden Buick GMC. It's great to hear that you found our team to be honest and helpful. We look forward to assisting you again in the future, and don’t hesitate to spread the word about your positive experience! Sincerely, The Robert Brogden Buick GMC Team

September 12, 2024

Brian treated me like I was the only customer in the world! My engine light was on and my 2017 Buick LaCrosse was overheating Brian had my car analyzed and cost out with a quote within 1 hour. Grea More

by DENISE7777R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominik Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Land
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Sep 13, 2024 -

Robert Brogden Buick GMC responded

Thank you, Denise, for taking the time to share your wonderful experience with us at Robert Brogden's Olathe Buick GMC! We're thrilled to hear that Brian provided you with such attentive service and was able to quickly analyze your 2017 Buick LaCrosse. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

September 11, 2024

I had a dead battery, I called and they said come in and they would take care of me. So I came in and Brian took good care of me. Thank you! More

by ronramsour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Sep 12, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We are delighted to hear about your positive experience with us at Robert Brogden Buick GMC. It's great to know that Brian was able to assist you promptly with your battery issue. We appreciate your feedback and look forward to seeing you again for any future needs! Sincerely, The Robert Brogden Buick GMC Team

September 10, 2024

It was a good experience from both the sales side and the service area, including parts More

by DLGMFARLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrie Horton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Kelly
Report | Print
Sep 11, 2024 -

Robert Brogden Buick GMC responded

Thank you for your feedback! We are thrilled to hear that you had a good experience with both the sales and service departments at Robert Brogden Buick GMC. Our team strives to provide excellent service, and it's great to know that we met your expectations. We hope to see you again soon! Sincerely, The Robert Brogden Buick GMC Team

September 07, 2024

Brogdon has a great team working at their department. Brian Land does excellent when I come in and the rest do great effort too. Excellent group. Thanks... More

by kenp27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Sep 09, 2024 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We truly appreciate your kind words about our team at Robert Brogden Buick GMC, especially Brian. It's great to hear that you had such a positive experience with us. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

September 06, 2024

Jenah and the Service Manager listened to my Tale of Woe and managed to get my Transmission repaired in a timely manner and under warranty. KUDOS TO BOTH for a GRRRRReat Job. Jim Kater More

by wfdret1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenah Huff
Report | Print
Sep 06, 2024 -

Robert Brogden Buick GMC responded

Thank you, Jim, for your wonderful review! We're thrilled to hear that Jenah and our Service Manager were able to assist you with your transmission repair in a timely manner and under warranty. Your kind words mean a lot to us here at Robert Brogden Buick GMC. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

September 06, 2024

Everyone is very helpful. My car was serviced and ready for me within 45 minutes. Which I really appreciate More

by thoele95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Sep 09, 2024 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We're thrilled to hear that our team at Robert Brogden Buick GMC was helpful and that your car was serviced quickly. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

September 05, 2024

Service was excellent from start to finish. Especially the service writer and everyone else, all excellent More

by RRIESMEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land
Report | Print
Sep 06, 2024 -

Robert Brogden Buick GMC responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our team at Robert Brogden Buick GMC. Your feedback about the service writer and our staff is greatly appreciated. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

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