Robert Brogden Buick GMC - Service Center

I had a prescheduled appt for an oil change and tire rotation while I waited at the dealership. In the past this has taken a max of 45 minutes to complete. I arrived this time at 7:30am and did not ge rotation while I waited at the dealership. In the past this has taken a max of 45 minutes to complete. I arrived this time at 7:30am and did not get my vehicle back until 8:55am. They only had one person working the entire service area. Typically they would have 3-4 people there. In addition, they were taking walk in appts at the same time. My paperwork sat on the desk for over 15 min. after my vehicle service had been completed. The gentleman doing all of the service transactions asked for assistance from another employee in the area. She printed out my service ticket but did not take my payment or complete the transaction for me so I waited in line with others who had just entered the service area. At one time, their were 5 people standing in line to get their vehicle in for a scheduled appt. In addition, I was told that I needed new rear tires for a vehicle that is a year and a half old and only has 20,000 miles on it. I had the tires checked after the fact and was told they have at least 20,000 additional miles on them before needing to be replaced. I was very disappointed with the service I received. The person that I worked with is not one of the rating options below this free text area. In order to submit my review, I had to choose someone...Kristi Brown. More

Super poor service dept . Rude . Failed to reset to tire pressure . Rushed service . Zero follow up after I complained to the manager . Bought 3 cars from them but serv Rude . Failed to reset to tire pressure . Rushed service . Zero follow up after I complained to the manager . Bought 3 cars from them but service is trash. Will not give them my business anymore . More

I’ll never go back. After multiple attempts (4 or more) to fix a problem. They managed. A week later, check engine light came on. Multiple stored codes. One of the After multiple attempts (4 or more) to fix a problem. They managed. A week later, check engine light came on. Multiple stored codes. One of the codes was undoubtedly the result of this service group not reconnecting a hose. $2K later at another service company, and other service that should have been addressed, my truck is running like a top and ready for another 100,000 miles. More

Less than satisfied is a nice way to put it. Repairs not complete. New truck, less than 3,000 miles and already in the shop. Not willing to take care of their customers. Repairs not complete. New truck, less than 3,000 miles and already in the shop. Not willing to take care of their customers. More

They’ve serviced my vehicle twice now and always get it done and back to me fast. They’re not shady like other mechanics and dealers and their employees are always nice. done and back to me fast. They’re not shady like other mechanics and dealers and their employees are always nice. More

Good service. Got back to me with he diagnosis and costs for repairs. Did not bill me the $100 for troubleshooting. Got back to me with he diagnosis and costs for repairs. Did not bill me the $100 for troubleshooting. More

Easy online ordering and scheduling, tracking of shipping not easy at all and after order care could be better not easy at all and after order care could be better More

Was very good. Easy to get checked in and waiting room was nice. Had no problems at all. Was very easy to scedule online. Easy to get checked in and waiting room was nice. Had no problems at all. Was very easy to scedule online. More

The staff is friendly, and efficient. I live the way the greet you, take your vehicle right away to be serviced. They let you know the minute it's finished too! I live the way the greet you, take your vehicle right away to be serviced. They let you know the minute it's finished too! More

It doesn't feel as warm and inviting in the service department as it used to be. Also, I paid for a tire rotation and balance and when I got home I noticed it didn't get done, just the oil change. I we department as it used to be. Also, I paid for a tire rotation and balance and when I got home I noticed it didn't get done, just the oil change. I went back the next day and the service dept sales lady told me that it had been done the day before but that my tire gauge sensors weren't registering, to show the tires were moved around. I only know this not to be true because my car was also making a noise before the tire rotation and the noise was noticeably fixed once the actual maintenance was performed on Day 2. Also, I had noticed before the oil change the varying amounts of air pressure in my 4 tires. The front tires were L, 45 psi, R, 34 psi. The rear tires were L, 34 psi and R 31 psi...I took pictures to see the before and after. I have been a customer there for years but not feeling any kind of loyalty from GMC/Robert Brogden anymore. Last 2 visits there have felt very deceptive. More