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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,046 Reviews

2,046 Reviews of Robert Brogden Buick GMC - Service Center

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August 28, 2022

Easy online ordering and scheduling, tracking of shipping not easy at all and after order care could be better More

by kellyurbanek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Aug 31, 2022 -

Robert Brogden Buick GMC responded

kellyurbanek, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Robert Brogden Buick GMC Team

August 25, 2022

The staff is friendly, and efficient. I live the way the greet you, take your vehicle right away to be serviced. They let you know the minute it's finished too! More

by Deuce679
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Aug 26, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

August 24, 2022

It doesn't feel as warm and inviting in the service department as it used to be. Also, I paid for a tire rotation and balance and when I got home I noticed it didn't get done, just the oil change. I we More

by ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neither name/picture familiar
Aug 26, 2022 -

Robert Brogden Buick GMC responded

Ali, we appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Robert Brogden Buick GMC Team

August 21, 2022

Service was good but the oil change did take over an hour and I didn’t even get my tires rotated. More

by jeano39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Aug 24, 2022 -

Robert Brogden Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Robert Brogden Buick GMC Team

August 19, 2022

They had a loaner ready when I arrived since it was to take about 3 days. On Wednesday afternoon they called and engine seal was replaced. Great job! More

by jkkoppers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Aug 22, 2022 -

Robert Brogden Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Robert Brogden Buick GMC Team

August 19, 2022

Excellent service every time! Kristie and Aurora went above and beyond as they always do. More

by KELLY.THOMAS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Aug 22, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

August 19, 2022

the repair was completed when promised. and the service person was very helpful during the process. More

by bheinen852
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown
Aug 22, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

August 19, 2022

All the time really good service, Kristie and Aurora are the best.!!! Always service is fast and on time. More

by sandra@tucasakc.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Aug 22, 2022 -

Robert Brogden Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Robert Brogden Buick GMC Team

August 17, 2022

Great team to work with every time! I have been bringing my company vehicle here for 6 1/2 years for the routine maintenance, tires, etc. Always a good experience for me. Very professio More

by DGARDNER2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Aug 19, 2022 -

Robert Brogden Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Robert Brogden Buick GMC Team

August 17, 2022

Excellent service! Dropped off for an oil change and got a ride to work. They came and got me when it was done. Everything was done professionally. No complaints! More

by TIMMYDMEANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristie Brown, Aurora Reed
Aug 19, 2022 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Robert Brogden Buick GMC Team

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