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Robert Brogden Buick GMC - Service Center

Olathe, KS

4.5
2,023 Reviews
Call Service Center (913) 712-9342

2,023 Reviews of Robert Brogden Buick GMC - Service Center

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February 22, 2025

First windshield had a broken seal and then they reordered the windshield and it was received within two weeks. More

by ANNE.BARRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey and Jennifer
Report | Print
Feb 24, 2025 -

Robert Brogden Buick GMC responded

Thank you for your feedback, Anne! We're glad to hear that we were able to get the windshield reordered and delivered to you within two weeks at Robert Brogden Buick GMC. We appreciate your patience during the process and hope you are satisfied with your vehicle now. If you have any more questions or need assistance, feel free to reach out to us! Sincerely, The Robert Brogden Buick GMC Team

February 19, 2025

Service was excellent as well as communication with the service advisor, Lacey Pfannenstiel, and the service manager, David Blackburn. First time I've met them but they were very friendly and helpful. I r More

by Dct8689
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Blackburn and Lacey Pfannenstiel, Jenah Huff
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Feb 20, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with Lacey and David at Robert Brogden Buick GMC. Our team is dedicated to providing friendly and helpful service, and your recommendation means a lot to us. We look forward to serving you again for your next vehicle purchase or service needs! Sincerely, The Robert Brogden Buick GMC Team

February 19, 2025

Cedric was the service writer I worked with. He was able to take care of our needs and took care of issues that arose as well. More

by COBBLERS05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric, Brian Land, Jenah Huff, Scott Phegley, Todd Kelly
Report | Print
Feb 20, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your wonderful review! We’re thrilled to hear that Cedric was able to assist you and address your needs at Robert Brogden Buick GMC. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 18, 2025

I had a window issue on my 2024 Canyon and Lacey Pfannenstiel was great, She got it diagnosed, ordered parts and after a second warranty appt. it was fixed perfectly. More

by Tom Schafersman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannenstiel
Report | Print
Feb 19, 2025 -

Robert Brogden Buick GMC responded

Thank you so much for your kind words, Tom! We’re thrilled to hear that Lacey was able to assist you with the window issue on your 2024 Canyon and that it was resolved to your satisfaction. At Robert Brogden Buick GMC, we strive to provide excellent service, and your feedback means a lot to us. We look forward to seeing you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 18, 2025

It takes care of you and any issues that you come across and the sales team pays attention to your needs More

by jessealandaniels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Pfannenstiel
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Feb 19, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that our sales team at Robert Brogden Buick GMC took great care of you and addressed your needs. We always strive to provide the best service possible. We look forward to seeing you again soon! Sincerely, The Robert Brogden Buick GMC Team

February 15, 2025

The staff very friendly and answered all my questions so yes I’ll go back I’ve been going for a few years now More

by almassey69@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Land, Jenah Huff, Scott Phegley, Todd Kelly
Report | Print
Feb 18, 2025 -

Robert Brogden Buick GMC responded

Thank you for your wonderful feedback! We're thrilled to hear that our friendly staff at Robert Brogden Buick GMC were able to answer all your questions. We appreciate your loyalty over the years and look forward to welcoming you back for your next visit! Sincerely, The Robert Brogden Buick GMC Team

February 12, 2025

Latest visit - told at appt call would be ready after lunch with a 09:00 appt time. Dropped off and ready call 39 min later. Excellent svc. More

by DONDAVIS09
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenah Huff
Report | Print
Feb 13, 2025 -

Robert Brogden Buick GMC responded

Thank you for your review! We truly appreciate your positive feedback about your recent visit to Robert Brogden Buick GMC. It's great to hear that our service exceeded your expectations and that you were promptly informed about your vehicle's readiness. We look forward to seeing you again for your next service! Sincerely, The Robert Brogden Buick GMC Team

February 12, 2025

Cedric was awesome to work with. Great attitude. Got my car recall fixed really quickly More

by Amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric
Report | Print
Feb 13, 2025 -

Robert Brogden Buick GMC responded

Thank you, Amy, for your fantastic review! We're thrilled to hear that Cedric provided you with excellent service and took care of your car recall quickly. Your positive feedback means a lot to us at Robert Brogden Buick GMC. We look forward to assisting you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 12, 2025

Did a great job taking care of my service issues. It took a long time to figure it out, but they accommodated me with a loaner car until they got the issue resolved. More

by ryanhartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenah Huff
Report | Print
Feb 13, 2025 -

Robert Brogden Buick GMC responded

Thank you for your kind words, Ryan! We're thrilled to hear that we could assist you with your service issues and provide a loaner car during the process. At Robert Brogden Buick GMC, we strive to accommodate our customers' needs. We look forward to serving you again in the future! Sincerely, The Robert Brogden Buick GMC Team

February 12, 2025

The service department was very timely, both with helping me upon arrival / getting checked in, as well as for the actual oil change itself. More

by Ryan.klassing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey Pfannensteil
Report | Print
Feb 13, 2025 -

Robert Brogden Buick GMC responded

Thank you, Ryan, for your wonderful review! We're thrilled to hear that our service department was timely in both your check-in and the oil change process. At Robert Brogden Buick GMC, we strive to provide efficient and friendly service. We look forward to seeing you again for your next maintenance visit! Sincerely, The Robert Brogden Buick GMC Team

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