Robert Brogden Buick GMC - Service Center

I had the pleasure of working with Lacey at Robert Brogden, and I can confidently say she is a true rock star. She went above and beyond. Her customer-first approach and genuine care for the customer Brogden, and I can confidently say she is a true rock star. She went above and beyond. Her customer-first approach and genuine care for the customer experience are truly rare to find. Lacey took the time to really listen, understand my concerns, and explain everything in detail, making sure I was comfortable with the entire process. Unlike other service agents who may rush through the process, Lacey kept me updated every step of the way, even during the wait. She explained the necessary steps in simple terms and helped me understand what would come next, along with a cost estimate. Lacey’s passion for what she does is clear and it's a game-changer and that’s something you can’t fake. She truly cares about the customer experience and it makes all the difference. She is the kind of person who makes customers feel truly valued and that’s something rare. I’ve owned several vehicles and visited different dealerships, but this was the first time I felt genuinely cared for. Thank you, Lacey, for your exceptional service and for being an absolute rock star! You are an invaluable asset to Robert Brogden. More people like you are definitely needed! One suggestion for improvement: a larger waiting area would be great for customers. Kudos to Lacey! More

Service department was very busy and they were able to get my vehicle in quickly. The problem was fixed in about an hour. Thank you. get my vehicle in quickly. The problem was fixed in about an hour. Thank you. More

It was a pleasure working with the staff there! ! They made the out of state purchase simple and easy! I would highly recommend buying a vehicle from them!! ! They made the out of state purchase simple and easy! I would highly recommend buying a vehicle from them!! More

Excellent customer service! Very prompt and attentive to our needs. Handled issues very professionally. No complaints!! Very prompt and attentive to our needs. Handled issues very professionally. No complaints!! More

A very good experience from start to finish. No complaints whatsoever. I will return whenever service is needed. No complaints whatsoever. I will return whenever service is needed. More

Outstanding service! Quickly in and out. Service completed exactly as promised with no one trying to push extra work. Quickly in and out. Service completed exactly as promised with no one trying to push extra work. More

Just had my truck in for routine service. Got me in at my scheduled time, serviced quickly, and even put in an update for the truck. Todd did a great job of communicating with me and getting Got me in at my scheduled time, serviced quickly, and even put in an update for the truck. Todd did a great job of communicating with me and getting me out in a timely manner. More

Lacey did an exceptional job in every respect. She helped with technical questions regarding the fuel injection servicing, she kept me informed of the progress of the vehicle servicing and even wa She helped with technical questions regarding the fuel injection servicing, she kept me informed of the progress of the vehicle servicing and even walked me to the vehicle upon completion of the service to ensure all requirements were met to my satisfaction. Lacey treated me very well and the servicing of the vehicle was excellent. I would differently come back to this dealership. Great job by all!! Thank you for a great experience at the dealership. More

First time threw stuff from console onto floor second time broke tab on dash leaving big gap and left wires hanging out of dash for passenger to rip out with their feet. I'm not happy and will return 2m time broke tab on dash leaving big gap and left wires hanging out of dash for passenger to rip out with their feet. I'm not happy and will return 2mro. More

Todd was fantastic to work with. he took the time to explain to me in layman's terms what was wrong with my engine and exactly what needed to be done to fix it. Todd stayed in consta he took the time to explain to me in layman's terms what was wrong with my engine and exactly what needed to be done to fix it. Todd stayed in constant communication with me throughout the fixing process. I enjoyed working with Todd. More