Robert Horne Ford

wonderful Fantastic. Adam was above and beyond with his service. I did not have an appointment and to get my problem taken care of in the timely manner was wo Fantastic. Adam was above and beyond with his service. I did not have an appointment and to get my problem taken care of in the timely manner was wonderful More

Everything went as good as I hoped that it would. Car was serviced and repairs completed as we had anticipated. Dealership was well organized and the time expected was exactly as expected. The waiti Car was serviced and repairs completed as we had anticipated. Dealership was well organized and the time expected was exactly as expected. The waiting area is very comfortable which allows for reading and other things to past the time. Also, the cost was just as I expected. I had emailed the service manager prior to setting appointment and he sent me a estimated quote for tires and oil change. The cost was exact as quoted. I will return again! More

friendly people and comfortable waiting area My last visit required 2 hrs for service and scheduled repair. The dealership had several extremely comfortable waiting areas and always someone seei My last visit required 2 hrs for service and scheduled repair. The dealership had several extremely comfortable waiting areas and always someone seeing to your comfort as you wait. Most friendly employees and customers in town. More

Great Customer Service The service department is very professional.Everyone was nice and offering assistance.The service was performed by the time it was promised.I dealt wi The service department is very professional.Everyone was nice and offering assistance.The service was performed by the time it was promised.I dealt with Adam Lebowitz.He appears to really enjoy his job,and that comes thru to the customer.Plus I got a free bag of pop corn.Tom M. More

Very friendly and helpful staff The service was fantastic, bobby was always helpful to provide car choices that fit my need and understamdimg of my situation. Also very informative a The service was fantastic, bobby was always helpful to provide car choices that fit my need and understamdimg of my situation. Also very informative and caring on how i felt about the vehicle. Everyone answered all of my questions to help me understand more about the process, very informative. All in all a great place to go, recommending to everyone i know More

Service Department Great sales, just don’t waste your time in service department. Wait is forever and had to reschedule recall 3 times because they ran out of parts afte Great sales, just don’t waste your time in service department. Wait is forever and had to reschedule recall 3 times because they ran out of parts after scheduling. More

Excellent and Complete Customer Service I have had my Ford serviced a few times here and was pleased with the friendly service. When I had a recall issue with my vehicle Ford Motor Company a I have had my Ford serviced a few times here and was pleased with the friendly service. When I had a recall issue with my vehicle Ford Motor Company actually got involved in. Ford Motor Company provided me with a contact, Scott Van Meter, Service Manager, at the dealership. From the moment we met he was very open and transparent, listened to me, and was very informative and helpful through the entire process. Outstanding customer service experience, I will definitely continue to bring my car back for service. More

AVOID DAVID DUVALL AND ROBERT HORNE FORD SERVICE DEPT!!!! Horrible Service Department and Robert Horne Ford. Service Advisor David Duvall is extremely Rude and unprofessional. He raised his voice to me over Horrible Service Department and Robert Horne Ford. Service Advisor David Duvall is extremely Rude and unprofessional. He raised his voice to me over the phone when I asked why they weren't trying to actually duplicate the noise my car is making. I am sorry but when you open around 8 am and are calling me at 945 that tells me you did not even try to diagnose my car at all. He claims my car is fine and needs no repairs, even though I have him on camera (dash cam) looking at the video clip I showed him of the noise my car is making. (Video I showed him of the issue with my car is date stamped) David Duvall never assigned my vehicle to a technician at all as no tech is showing on my paperwork. This also proved David Duvall never even had a technician try to diagnose the problems with my car. My car was given back dirty! This is not proper Ford Service and I am sure if Ford Motor Co knew how David Duvall was treating there customers they wouldn't be to pleased.... If you want to be unprofessionally and rudely treated and DONT want your car properly diagnosed go see DAVID DUVALL at Robert Horne Ford Service Dept, he will be sure to treat you badly More

Worst Dealership Overall Experienced in 58 years! I have been lied to by the Sales staff here, and after purchasing a new vehicle from a distant dealer (they wouldn't dealer trade), most of my service I have been lied to by the Sales staff here, and after purchasing a new vehicle from a distant dealer (they wouldn't dealer trade), most of my service and repair experience here has been frustrating and unsatisfactory. Problems have ranged from not following specific Service instructions, to ignoring reports related to necessary repairs, requiring additional subsequent visits, and using the wrong lubricants during servicing. I would never return to this dealer if I didn't have to travel 75 miles to get to another dealer. More

Dealership does not honor their website's internet prices! Advertised Internet Price for 2014 Ford Focus $11,016. Received letter stating they will pay KBB Trade-In Value plus an additional $2,000 Bonus. Let Advertised Internet Price for 2014 Ford Focus $11,016. Received letter stating they will pay KBB Trade-In Value plus an additional $2,000 Bonus. Letter did state offer valid on 2005-14 Ford models; Letter did not state that the certificate could not be used for the purchase of a vehicle found on their website (internet price). They were going to give me $800 as a trade-in for my 2005 Ford Focus; They would not honor the $2000 certificate with the internet price; The total cost to purchase the 2014 Ford Focus with 42,450 miles was over $12,000. The finance specialist did not/would not speak to me directly, only through the salesperson! I was ready to write a check for the purchase of this vehicle plus extra warranty coverage (11,016 - 800 - 2000 = 8,216 + 2000 for extra warranty coverage = 10,216 x 12% = 1226 for a total of $11,442. I will not recommend this dealership and will not return to this dealership. More