Robert Horne Ford

I special ordered two - 2022 Ford F150's Lariats through this dealership approximately 14 weeks ago. I was told by my sales rep Bruce Tessness "Any available rebate or offers available when the vehicle arri this dealership approximately 14 weeks ago. I was told by my sales rep Bruce Tessness "Any available rebate or offers available when the vehicle arrives are available to you, but not the offers available at the time of ordering". Well, my truck arrived last week, and I received an email stating the vehicle was ready for me. I go down the next day to the dealership and find out that the vehicles are in fact not ready. One still needed tint and the other needed tint and the spray in bedliner done. My sales rep was not in yet, but I was helped by his manager (Ben Coffeen). I brought up the rebates and he told me "I will take care of that for you". I received a call later that day from my sales rep (Bruce) telling me they cannot honor that offer because I received too good of deal already by doing an order from the factory. I asked him why he said any "offer or rebate" would be available at the time of delivery and he stated well my manager said you already got a good deal. This was the definition example of bait and switch practice. They then told me if it was going to cause me to have a negative experience then they would just keep the vehicle. (It should be noted all calls to my work line are recorded so this isn't here say). I told him they were very eager to take my business to order two trucks when they had nothing on their lot to sell, but now I don't appreciate being threatened just because he would like to make money on my two trucks that finally came in have 13 weeks. I will include a picture of the offer on their website that has no terms or conditions to the offer, which they have since added. Secondly, when i received an email from the factory stating my vehicle was in production, I noticed the price had changed from what I originally signed for. I asked the dealership and they told me they have no control over this, but they provided a phone number for Ford Corporate. After speaking with corporate I was told there is a price protection guarantee and that the dealer needs to speak with their assigned corporate Ford representative. They said I would not be paying the difference but would pay the original price. After going back and forth several times with the dealer they agreed there was price protection guarantee and told me I would be receiving a refund from Corporate once they sent the dealership the refund check. My sales rep Bruce Tessness sent me an email with the breakdown of the price increase. I was told I would receive the refund. Now after picking up the truck the tune has changed with the dealer, they are saying there is no guarantee and it's up to corporate and they can't guarantee if any how much I will receive back. I am expecting the number provide by their employee plus the given tax increase to the purchase price. I will include a picture below of the email from Robert Horne Ford's employee Bruce telling me the price increase difference I should be refunded. I will also provide screenshots of the dealerships responses sense i reached out to them directly trying to resolve this professionally. Third, the dealership was upset I did not pick up the vehicle before the end of the month. I did not pick up the vehicle because the vehicle was not ready and two because the dealership failed to get me the paperwork needed in time to have signed by my CFO before he left town even though they were given advance notice of his upcoming trip. They day I finally went to go pick up the vehicle I asked if the vehicle was clean and ready to which they respond "The truck was all prepped, washed and detailed the other day. I can have it re washed before you arrive if you wish?" Last time I checked when I am picking up a brand-new vehicle for over $60k I expect it to be clean when I pick up. I will include screen shot of the email. Lastly, the dealership "forgot" to include my $500 deposit towards the final invoice they sent me and then were unable to refund the original card or cut me a check while at the dealership for the refund. I leave this review simply for you to know the facts of what you may walk into should you decide to do business with this establishment. Robert my sales rep was extremely friendly and profession unfortunately he didn't have the backbone to be a man of his word. More

At every step of the service process, there was an error. Be warned IF you go there to take detailed notes about who you spoke to and what they said. You will be quizzed so they can blame their mistakes on y Be warned IF you go there to take detailed notes about who you spoke to and what they said. You will be quizzed so they can blame their mistakes on you. Lost the truck, lost the keys, it missed the appt, no shuttle service, no rental car. Every. Single. Step. There was an error on their part. No apology or Thank You. Do NOT recommend. More