Roberts Motors
Alton, IL
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373 Reviews of Roberts Motors
The service Person who greeted me licked their fingers before they pulled the paper floor mat insert to put in my truck.. They had me place keys on the said floor mat...coronavirus is in saliva... that is before they pulled the paper floor mat insert to put in my truck.. They had me place keys on the said floor mat...coronavirus is in saliva... that is not acceptable... I am a Microbiologist by day... I pay attention to ALL hand hygiene safety items.. please advice staff that licking of fingers to pull paper results in cross contamination on many other surfaces and increases the infection rate to all who come in contact with these unknown sources More
We purchased a new Explorer last year from Roberts Ford and liked the service so much we have both our cars serviced there. All the people we have dealt with have been friendly and very helpful. and liked the service so much we have both our cars serviced there. All the people we have dealt with have been friendly and very helpful. More
Great Dealership with great sales associates! Delivered my brand new car right to my door step! No hassle and super easy to get my new car! Tomas A. Lira III is a excellent sales associate. He was very res my brand new car right to my door step! No hassle and super easy to get my new car! Tomas A. Lira III is a excellent sales associate. He was very responsive and helped me all the way until the end. Felt no pressure whatsoever anytime during our deal. A+ customer service. Don’t hesitate to ask for Tomas A. Lira III. Very nice and helpful guy through out. More
Truck Service - The Works Service was quick, done on my schedule, and the car wash job was appreciated, as always. The Service Team at Roberts is always top-notch. The Robert Service was quick, done on my schedule, and the car wash job was appreciated, as always. The Service Team at Roberts is always top-notch. The Roberts Rewards is also an additional value and much appreciated. More
Responsivce & understanding I took my Escape for routine service. They found a tire that was defective and replaced it for me. Can't say enough about Shannon, Teresa, and Rachel. I took my Escape for routine service. They found a tire that was defective and replaced it for me. Can't say enough about Shannon, Teresa, and Rachel. More
I went to Roberts Motors today for the first time and had an wonderful experience! I came there curious on a Lincoln mks where Marcus showed me the interior and exterior of the vehicle. He laughed and showed an wonderful experience! I came there curious on a Lincoln mks where Marcus showed me the interior and exterior of the vehicle. He laughed and showed great customer service to me and my family! Couldn’t have asked for a better place to get my very first car! More
We dealt with Marcus Watson, and he was very knowledgeable, fast, easy and understanding. He was very helpful with any questions we had and was on top of his game on it. Great experience and tim knowledgeable, fast, easy and understanding. He was very helpful with any questions we had and was on top of his game on it. Great experience and time there, will recommend to anybody! More
Best dealership ever. I really love this dealership. From their mannerisms to their knowledge and helpfulness, they are the best dealership I've been to in my life. We purc I really love this dealership. From their mannerisms to their knowledge and helpfulness, they are the best dealership I've been to in my life. We purchased a 2019 Ford Ecosport. They really care about your decision and quality service. They also appraise your trade in versus just giving you a flat rate. You absolutely want to do business with them. I highly recommend them!!! More
Excellent Dealership I have purchased multiple vehicles from Robert's Ford. Doing business with then for forty years. The salesmen and women they hire have all put custo I have purchased multiple vehicles from Robert's Ford. Doing business with then for forty years. The salesmen and women they hire have all put customer service as a priority. We just purchased our second vehicle from Marcus Watson and he was very good at explaining everything and setting up the Sync for both, mine and my husband's phones. I recommend Robert's Ford without any hesitation. I also have and will continue to use them for my maintenance service. More
They are my go to for oil change and tire rotation. Had to have a little more done this time. Did not call me to let me know car was done. Got black dirt all over plastic and carpet by driver door. to have a little more done this time. Did not call me to let me know car was done. Got black dirt all over plastic and carpet by driver door. More

