I bought my GMC Canyon here brand new, went to get it serviced after making an appointment 4 days in advance, and dropped my truck off the night before so it was ready to go. The next day I got a call from a confused mechanic not knowing why my truck was there, I had to stop working and call the dealership back five times in a 17 minutes span to finally get ahold of somebody on the other line in the service department, and then had to re explain everything all over again in detail like I did five days prior. Then, the mechanic puts me on the phone with the service manager Mike Robinson, and I explained everything that has happened thus far to him... I expected him to apologize for their dealership dropping the ball and acting like they didn't know what they were doing, but instead he told me he didn't like me raising my voice, I said I haven't even begun to raise my voice this is been more than frustrating, and then he tells me to just come pick up my truck they're not going to work on it now. Wow, seriously? I made the drive from two cities away to bring my truck to the dealership I bought it from, me and my wife with stage 3 cancer, just two have your dealership play games with my family after you guys screwed up and dropped the ball?! Completely ridiculous! I waited a little bit and then called back to talk to Chris, he once again refused to service the truck as scheduled and told me to leave whatever review I wanted to. OK, I will...
DO NOT, under any circumstances use this dealership, completely unprofessional and uncourteous, not trustworthy, not helpful. I bought my truck here and never had any problems before today, if they can treat me like that they can treat you like that. General manager MIKE ROBINSON is a real J/A and only works at a dealership because his family owns it. I recommend going to Van Chevrolet, much better alternative in the Northland for GMC service and repair.
SHAME ON THIS DEALERSHIP AND SHAME ON GENERAL MANAGER MIKE ROBINSON, LEARN HOW TO TREAT A CUSTOMER ESPECIALLY WHEN YOU WERE IN THE WRONG.