Stopped in to make an appointment for my 2014 Mustang to get an nspection air bag replacement and oil change. When my husband dropped the cat off the days later he listed each of the service items to be done as well as a request to check the engine for a suspected mouse nest. We called them late in the day to arrange pickup and they told us they had removed a nest in the air intake manifold but that one of the new gaskets was damaged and did we want them to use the old gaskets or recorder a new one. We told them to hold the car and use new parts. The next day we called late in the day again and they said to come and get it just before closing. When we got there, I discovered they had not inspected it or do e the oil change. Said we never told them to do those things. If so, how did they know about the mouse nest? As a way of making it right. Manager offered to pick up vehicle and drive it around to put miles back on it so the computer could be read. (Obviously they had disconnected the battery). He would come to our home and pick up the car the following day around noon. Next day, no show. Called them at 2:30 and said we were bringing it in and wanted a temporary sticker on it and we would put the miles on it ourselves. Manager said sure, bring it in a d we'll do that. They couldn't offer to do that the night before??? Anyway, apparently there were enough miles on it for the computer to be read so we got the sticker. Long story short, we'll get the oil changed elsewhere and take it up to Irwins where we bought our Toyota for future service.