Rockland Chrysler Dodge Jeep RAM | Page 14

Purchased a used, high mileage car. Was a little hesitant making an as-is purchase due to the cars age and mileage but was told dealership does do full check of all the systems. Well t Was a little hesitant making an as-is purchase due to the cars age and mileage but was told dealership does do full check of all the systems. Well they overlooked a 2300$ AC problem. It is in my opinion that the service department is incompetent or that they lied about all major systems being checked. More

Took my car to them on a Saturday, they told us we were walk-in so they wouldn't get to it until Monday, we agreed to leave the car there. We didn't hear from them on Monday and by Wednesday after no comm walk-in so they wouldn't get to it until Monday, we agreed to leave the car there. We didn't hear from them on Monday and by Wednesday after no communication, my husband reached out to them and the lady was so rude and gave us nothing. the whole week went by and no word. The next Monday they finally called back, confirmed a diagnostic fee of $1,125 and told us based on the description of the problem, it would cost us from $1,600 -$3,000. We gave them the go ahead to proceed with the diagnostic. On Tuesday they got back to us with a quote of $18,000 before tax and labor to fix the car and off-course we declined to get it fixed. I bought the car for $24,000 in 2018 with less than 20kmiles. 7yrs later with over 100k miles I was not about to pay the buying price to have it fixed. Anyway, we told them we would pay the cost for the diagnostic and pick up the car. Thats when everything turned funny. They told us the car was in pieces and we would need to pay $3k to put it back together. This whole time I am thinking, I paid you the fee for your time to do the diagnostic, the least you can do is give me my car back in the state I brought it in. They gave us the run around even after we had payed the diagnostic fee and refused to put the car back together. We ended up having get another mechanic from a different garage to come tow the car in pieces. I was very disappointed because we actually had a positive experience the first time we took our vehicle there and even on the day we dropped it off. I think most of this would have been avoided if there was proper communication explicitly outlining the full cost of diagnostic and additional cost for reassembly should the customer decline service to a car that was "disassembled" to to the diagnosis. I would definitely still recommend them because the service I received for a different visit was excellent but I would caution to ask all question including the one we just assumed was a given that should they find an issue whose fix goes outside your budget, your car would be returned to you in the condition it was brought in without incurring any additional cost beside the cost of their time to do the diagnosis. My two star rating is strictly based on my second visit and not their service as a whole. More

Service team was super responsive when I drove my vehicle into the shop. I had a cup of coffee in the break room and before I knew it, everything was finished. They had my vehicle ready in no time at all! into the shop. I had a cup of coffee in the break room and before I knew it, everything was finished. They had my vehicle ready in no time at all! More

Andrew went head over heals to get me a price I can live with. He's excellent at his job, adept to a customer's needs from the moment you walk into the dealership, to the purchase of the car and then the f with. He's excellent at his job, adept to a customer's needs from the moment you walk into the dealership, to the purchase of the car and then the final instructions making sure you drive away knowing the fine details of the car. More

This dealership was clean,courteous and professional. They explained what was done to my car and I was able to wait in an comfortable area for the work to be completed. They explained what was done to my car and I was able to wait in an comfortable area for the work to be completed. More

Awesome experience at this dealership. Ken was amazing and patient when helping me decide which car was best for me. Very knowledgeable of all the models and options. Best car experience I Ken was amazing and patient when helping me decide which car was best for me. Very knowledgeable of all the models and options. Best car experience I’ve ever had. More

Chris is wonderful and I strongly recommend him. He is very honest and knowledgeable and takes care of all necessary items. He is very honest and knowledgeable and takes care of all necessary items. More

The dealership was very friendly and clean. All staff was very helpful and very courteous. Barry Rosenwasser was very helpful and a pleasure to deal with as always. All staff was very helpful and very courteous. Barry Rosenwasser was very helpful and a pleasure to deal with as always. More

The dealership was very friendly and clean. All staff was very helpful and very courteous All staff was very helpful and very courteous More

Kevin is very friendly and has been very helpful when assisting us with an issues we may have. assisting us with an issues we may have. More