I generally don’t like to give negative reviews but in this case I feel that this review could help someone avoid the same mistake I made.
I’ve been shopping for a new Pacifica for a couple of weeks. As part of my research, I called/visited several local dealers shopping for the best price. Without getting too much into the details, after getting one price from a different dealer, I called Kyle at Rockland (who we had spoken with previously and knew what our parameters for a deal were) and I advised Kyle of the price from the other dealer and asked if Rockland could beat that number. He said that Rockland absolutely could beat it (by a sizeable amount). I told him that I was ready to make a deal that day and I would drive to Rockland at that moment (a 40 minute drive and after spending 2 hours in the other dealer’s office) and that if he needed to check with his manager before I drive to confirm, then please do that and get back to me. But he swore he could beat it and it wouldn’t be an issue (some shtick about how they have the largest inventory and they just want to move inventory more than anything). He told me that he already spoke with his General Manager (I think his name was Robert) and that his General Manager knew everything and would personally walk me through the rest of the deal.
The rest of the story is a car dealership cliché …I show up and instead of the General Manager Robert, I get some associate named “Smitty”. Of course, neither Smitty nor Robert knew anything about my prior conversations with Kyle and I had to walk Smitty through the entire deal again. After an hour and a half, Smitty came back and told me that they couldn’t get close to the number offered by the other dealer. Smitty then proceeded to tell me that Kyle wasn’t authorized to promise me any numbers. As you can imagine, I was completely frustrated.
I blame myself (partially) for falling for the oldest trick in the book. I should have had Rockland email me something confirming the terms that we had agreed upon.
With that being said, based on my experience I don’t believe that Rockland cares about people. They only care about their numbers. Rockland intentionally lied to me to me to get me in the door and then completely tried to sell me something different.
Good luck everyone!