Rockland Chrysler Dodge Jeep RAM

This was not a great experience. I also took some time to read reviews online regarding the service center and noticed many customers raising very similar concerns around communic I also took some time to read reviews online regarding the service center and noticed many customers raising very similar concerns around communication and customer service. Based on my experience, I can unfortunately understand why. I purchased my car from your dealership in March, and unfortunately, about a month later, the vehicle was broken into outside my home. The driver-side passenger window was smashed, and there was an attempt to steal the car by tampering with the vehicle’s electronics. While I understand this situation was simply bad luck and could happen to anyone, I chose to return to your dealership for repairs because I trusted the business I purchased the car from. I dropped the vehicle off on Thursday, May 7th, and from that point onward, communication from the service team was extremely disappointing. Initially, I was advised the repair timeframe would be approximately 2–5 days. Later, this changed to May 25th, with very little explanation beyond “delays” and no real clarity around what was causing them. Throughout the process, responses were slow, vague, and at times confusing — including being asked by service advisor why my messages were not being received in a timely manner on his side, which only added further frustration to the situation. I completely understand that service advisor was out of the office last Friday when I reached out requesting an update, and I have absolutely no issue with staff taking time away. However, what was frustrating was that there appeared to be no communication coverage in his absence, leaving me once again waiting without updates. I was later informed the replacement window arrived on Saturday, and service advisor advised he expected to have an update on Monday. Monday passed without any communication. After following up again on Tuesday, I was told the repair was still being chased and that the car likely would not be ready that day either. At that stage, I requested a call from the Service Manager, which unfortunately never happened. However, within an hour of asking to speak with management, I was suddenly informed the vehicle was ready. The final message I received simply stated: “Paperwork is complete and at the cashier’s office - manager will be reaching out.” There was no greeting, no clear confirmation that the vehicle was ready, and no acknowledgment of the concerns I had raised throughout the process. The message came across as abrupt and dismissive, particularly given the context surrounding my request to speak with management. What disappointed me most throughout this process was not necessarily the delay itself, but the lack of proactive communication, accountability, and customer care. Delays can happen, especially when waiting on parts, and I appreciate that some factors may be outside your direct control. However, regular updates, clear expectations, and responsive customer service are absolutely within your control. Disruption to both work and personal commitments. I had to cancel appointments, rearrange plans, and rely on borrowing family vehicles while repeatedly chasing updates with very little communication from the service team. Had expectations and timelines been communicated clearly from the beginning, the situation would have been far easier to manage. Having recently spent a significant amount of money purchasing a vehicle from your dealership, I expected a far more professional and customer-focused experience than what I received. Particularly after the dealership had already had the vehicle for approximately 10 days by the time the replacement window had arrived. Overall, this was a very disappointing experience with the service center, especially compared to the excellent experience I had with the Sales Team More

This store location has been the worst experience I’ve ever encountered with a business as a whole. Vehicles are very expensive and considered special to their owners. The management, especially in the Se ever encountered with a business as a whole. Vehicles are very expensive and considered special to their owners. The management, especially in the Service Dept. causes unnecessary delays & unnecessary repair work to mark up pricing and does not know anything about car engines which explains why my experience consisted of delayed communication, unanswered questions and timelines, my car that I pay for monthly that I couldn’t drive, wasn’t offered a loaner or any real customer care for three months. Not one repair was made after this nuisance of a staff. Not only did this store location help me get into a financial bind but also caused much emotional distress. I wish I never trusted a Jeep Certified Dealership. They are disgusting business associates and innocent consumers should be warned to stay away. Again, this has been a heartfelt experience in the worst way. Shame on you. More