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Rockland Chrysler Dodge Jeep RAM
Nanuet, NY
5,637 Reviews
Mission Statement: To be an innovative leader, totally committed to customer satisfaction, employee satisfaction, integrity and teamwork.
Rockland Chrysler Jeep Dodge provides the residents of Nanuet, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge and Jeep vehicles. But that isn't all you'll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 60 Route 304 or call us at (888) 435-3041.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 5,637 reviews
August 16, 2022
Been a long time customer (about 10 years) and have understood the service industry challenges as of late regarding staffing shortages/delays, so have tried to be patient with businesses. Brought my J understood the service industry challenges as of late regarding staffing shortages/delays, so have tried to be patient with businesses. Brought my Jeep in for a regular oil change and a 50k service check. Got my car in for a 9:30am appt at 9:20am and told them I'd wait, but I had a hard stop at 11:30am to pick up my children. Figured 2 hours for a standard oil change and 50k maintenance check was plenty of time and was assured by the associate that I'd definitely be out by 11:30am if I had both done, no problem. If it were going to take longer, I would have made a separate appointment for the 50k maintenance. Fast forward to 11:20am and no one had come by the waiting room to update me, so I sought out an update and was told that they would look into the status of my car (which clearly meant it wasn't done). I'm now past the time I have to leave and I appreciated other associates stepping in to try and help assist to quickly move me along. I didn't end up leaving until around 11:45 (and of course made it late for pick-up and was fined for it) and found out they didn't even finish all the work they were supposed to do. The coolant service was not done (which the associate told me was a critical item to make sure was done at this time), but when I found out it hadn't been done, I was merely told, "Oh that's ok, you can just do that the next time with your next oil change, no big deal." So all of a sudden it's not critical and I can wait 6 months to service that component? The only consolation I got was an apology that they ran out of time because "I had to leave". But the associate knew my time constraints from the beginning and said 2 hours was more than enough time to complete the work. As I waited towards the end, there were only 2 other people waiting in the waiting room. There is another Jeep dealership closer to me and may just end up going there from now on. More
by MVD
Verified CustomerEmployees Worked With
Associate
August 15, 2022
I have no problem with the Dealership. However your customer service representative leaves much to be desiredd. I understand it took soom time to get the parts and then effect the repai However your customer service representative leaves much to be desiredd. I understand it took soom time to get the parts and then effect the repair, a month to be exact, Other than calling to me once to let me know the cost of looking at the problem and then once to tell me the cost for the fix he never returned any of my calls to keep me updated. Inorder to get any information I had to go to the dealership and track him down. More
by theredmopp
Employees Worked With
Alan St.James
August 15, 2022
Great service beautiful place very nice staff always on time very reliable and honest I will always take me jeep to this dealership time very reliable and honest I will always take me jeep to this dealership More
by dcillo812
Employees Worked With
Other Employees :
Devin Roberts, Anthony Morrone, Wayne Schneider
August 15, 2022
Another great service experience! ! Allen was service department Rep for my Inspection and Air in take maintenance. I also was hearing a noise in my muffler system and they found the p ! Allen was service department Rep for my Inspection and Air in take maintenance. I also was hearing a noise in my muffler system and they found the problem and ordered the parts. More
by jmsmith0
Employees Worked With
Allen
August 14, 2022
Excellent service always communicated and explained every step of the way. From sales department to service department. step of the way. From sales department to service department. More
by daav35
