Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rockland Chrysler Dodge Jeep RAM
Nanuet, NY
5,566 Reviews
Mission Statement: To be an innovative leader, totally committed to customer satisfaction, employee satisfaction, integrity and teamwork.
Rockland Chrysler Jeep Dodge provides the residents of Nanuet, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge and Jeep vehicles. But that isn't all you'll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 60 Route 304 or call us at (888) 435-3041.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,566 reviews
July 29, 2022
Excellent service but don't like to have to do surveys. Don't have free time. Don't have free time. More
by jetsyross1
Verified CustomerEmployees Worked With
July 28, 2022
Thanks Chris G. for the new Trailhawk! …love it! And the service was appreciated more than ever! for the new Trailhawk! …love it! And the service was appreciated more than ever! More
by semorgan100
Employees Worked With
July 28, 2022
Very happy with the customer service if you are interested in buying a car go see Andrew. interested in buying a car go see Andrew. More
by K211P
Employees Worked With
July 28, 2022
It took 4 hours to complete a simple inspection. My Service Writer, Anthony Duke, was great and tried to move the process forward, but he is working within an inefficient, and antiquated system. T My Service Writer, Anthony Duke, was great and tried to move the process forward, but he is working within an inefficient, and antiquated system. The Foreman insisted I had an oil leak. I told them that I recently had an oil change and the oil they were seeing was mild spillage from the oil pan drain that gets caught in the underbody protective cover. They insisted and ran an oil leakage test (unauthorized by me). Of course, the test proved no oil leak. This added an additional 30 minutes to my 4-hour visit. Customer parking is abysmal with far more potholes than available parking spots. Most employees weren't very friendly and looked like they didn't want to be there. Four hours for a scheduled 15-minute inspection is unacceptable. More
by evets3333
July 28, 2022
Not sure what happened, but in the last few years, RCDJ has gone down hill significantly. The issue I had couldn't be replicated, so they couldn't do anything about it (I thought they were the 'experts?'). has gone down hill significantly. The issue I had couldn't be replicated, so they couldn't do anything about it (I thought they were the 'experts?'). Conveniently, they found a few other issues, which is fine, but the price to repair these issues were outrageous. When I asked for clarity on how they arrived at the number, my service advisor basically told me "that's what the mechanics said" and there was no further explanation. When I brought it to a local mechanic, he basically laughed at the price I was quoted and agreed to do the work for less than half what jeep was going to charge me. Granted, I know it's always going to be a little more expensive at the dealer, but this was dramatically different. I'll have a real hard time bringing my jeep back to the dealer for any service, which is a shame, because for the first 8 years I owned my vehicle, they were great. Not sure what happened. TL;DR - Service has gone downhill and they overcharge you by at least double. More
by mjh84
Employees Worked With
Allan St. Germaine
July 28, 2022
Everyone was courteous and the work was effectively done. I was very pleased with my experience. I was very pleased with my experience. More
by jconne1033
Employees Worked With
July 27, 2022
Nik Salamon my sales rep was very attentive to my needs and very customer service oriented. I drove 4 hours from Maryland and he made sure that I was taken care of in a timely and professional manner. Than and very customer service oriented. I drove 4 hours from Maryland and he made sure that I was taken care of in a timely and professional manner. Thanks Nik!!!! More
by CARLOSDANIELS82
July 27, 2022
I had a appointment for 10:00AM to fix my headrest. At 5:45PM after not hearing one word about the status of my vehicle, I reach out to the service department and have to leave a voice mail message bec At 5:45PM after not hearing one word about the status of my vehicle, I reach out to the service department and have to leave a voice mail message because no one picks up. I hear nothing so leave another voice mail message. And, another. And, another. A call to a live person leads them to transfer me to...someone’s voice mail system. I spent 30 minutes trying to find out the status of my vehicle. Finally, I get a call back with the good word—you don’t have the part and I will have to bring it back again. I brought my car in at 7:30AM! It takes over 10 hours to look at it and call me back?!? I believe if I did not leave 10 voice mail messages, I never would have heard back. Terrible communication. You need to have live people answering the phones and not rely on voice mails. Very disappointing after being a customer for many years. More
by barrycassell
Employees Worked With
