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Rockland Chrysler Dodge Jeep RAM
Nanuet, NY
5,624 Reviews
Mission Statement: To be an innovative leader, totally committed to customer satisfaction, employee satisfaction, integrity and teamwork.
Rockland Chrysler Jeep Dodge provides the residents of Nanuet, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge and Jeep vehicles. But that isn't all you'll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 60 Route 304 or call us at (888) 435-3041.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 5,624 reviews
January 07, 2022
When I purchased my "certified" pre-owned Ram 1500, I immediately noticed a few issues that should have been resolved prior to the vehicle being put on the lot for sale. I was happy with the rest of the immediately noticed a few issues that should have been resolved prior to the vehicle being put on the lot for sale. I was happy with the rest of the vehicle and was told to schedule service to have the items taken care of. On my first visit I was told the GPS would have to be replaced, as it was showing that my vehicle was located ~50 miles east of Boston, MA (for context, I am in northern NJ). Every reset trick failed, so there was no other option. At that same time, still the first visit, I informed the service manager that the digital cluster was displaying image ghosting. I was told that they could not replicate the ghosting issue, and there was nothing they could do. I then got in my vehicle and showed the service manager how to replicate the ghosting issue, to which I was told to come back so they could test it further. Okay, a second trip was required anyway, since they would be replacing the GPS. When I come back for visit #2, the GPS was replaced and the ghosting issue was not resolved, as they had hoped it would "go away" with the GPS replacement (entire head unit needed to be swapped out). I was told to come back again so they could further diagnose. I've now spent 5 hours at the dealership, time I will never get back, as they attempted to "fix" my issues. At least the GPS was working correctly now. I come back for visit #3 a few days later. On this visit I inform them that I will be waiting for my vehicle, as I did the first 2 times. About 4 hours later I'm told they haven't looked at my vehicle because they didn't know I would be waiting. Great... They finally look at my truck and can't fix the issue, so I'm told I need to come back again so they can replace the digital cluster. I schedule service for a week later. Come back for visit #4, 11 hours of my time now wasted. After another 4 hours I'm told that nobody ever ordered the replacement cluster, no other dealerships nearby have any in stock, and that it is on a national backorder. Now we're up to 15 hours of my life, gone. I'm told I will get a call when the part arrives. Almost 5 weeks later I'm told the cluster has arrived and to come in immediately as it's been at the dealership almost 30 days and will be returned if I don't come in before the 30th day to have it installed. See, what had happened was (my FAVORITE phrase) my service rep was out, sick, and nobody picked up his customers to ensure service continuity. Great... So, on to visit #5. I arrive, early, and I'm one of the first vehicles in. I tell them I want a loaner, at no cost, otherwise I have to wait. I'm told there are no loaners. OK, I'll wait again. After 6 hours they finally tell me unary they've replaced the cluster, but that it didn't fix the ghosting issue. I've spent 21 hours at your service center, and you fixed 1 of my 2 issues. I don't care about my 3 "free" oil changes. I will pay good money to NEVER go back to your service center. Oh, and I'm a REPEAT CUSTOMER! Suffice it to say that I will also never buy another vehicle from this dealership again. More
by DSKYY13
Verified Customer
January 06, 2022
Really enjoyed my experience in Rockland . Customer service is exceptional. Quick and amenities while you wait are great. My service manager was kind and really easy to talk to service is exceptional. Quick and amenities while you wait are great. My service manager was kind and really easy to talk to More
by veronica.suri
Employees Worked With
Allan St. German
January 06, 2022
Had really great service everyone was very helpful. The service team treated me very well service team treated me very well More
by alexalodato
January 06, 2022
Had a wonderful experience leasing my daughter a Grand Jeep Cherokee at Rockland Jeep. Janny Perez was very accommodating and professional in finding me the right Jeep in a tough car market right now. I Jeep Cherokee at Rockland Jeep. Janny Perez was very accommodating and professional in finding me the right Jeep in a tough car market right now. I will continue to work with Rockland Jeep and Janny for any of my Jeep needs in the future. More
by MMAGER0
Employees Worked With
Janny Perez
January 06, 2022
Excellent Customer service and very attentive to client's request and financial needs. Quick services request and financial needs. Quick services More
by TORR864
January 06, 2022
The people at the dealership were nice and professional. This rating is not a reflection of them. The only downside is the amount of time it takes to get everything done. The customer sits and waits too This rating is not a reflection of them. The only downside is the amount of time it takes to get everything done. The customer sits and waits too much. 1.5 - 2 hrs is too long for buying out a lease especially when the bulk of the time is spent sitting around waiting. It is always like this so from the customer's perspective, there seems to be no effort at streamlining the process. More
by 1127MAUI
Employees Worked With
Mike Laporta, Janny Perez
January 06, 2022
Rockland Chrysler Dodge Jeep RAM is the most honest and helpful dealership! Everyone is welcoming and friendly. We love jeeps and they came through with a great deal! Thank you so much! helpful dealership! Everyone is welcoming and friendly. We love jeeps and they came through with a great deal! Thank you so much! More
by ANDEEPOST
Employees Worked With
Brooks Thompson
