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Rockland Chrysler Dodge Jeep RAM - Service Center
Nanuet, NY
2,640 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,640 Reviews of Rockland Chrysler Dodge Jeep RAM - Service Center
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May 23, 2025
Just stay away from this dealership. They are not serious and don't know what they are doing. To begin with, nobody answers their phones, and it is difficult to schedule an appointmen They are not serious and don't know what they are doing. To begin with, nobody answers their phones, and it is difficult to schedule an appointment. I had to call five times, even trying every single advisor, until someone picked up the phone. The first time, the mechanic broke a guard under the van when it was being unloaded from the ramp. They did not fix it; I had to take it to another mechanic. The second time, and the last, they charged me twice for the same blind-spot problem. On May 6th 2025 , I dropped it off for service, and they said it was covered by the warranty; they gave me an invoice saying $0.00. Four days later, the message reappeared: blind spot unavailable, service required. I brought it back, and Nicole, the advisor, told me I had to pay the $216.75 for the deductible to have them look at the van. So I paid. It took them four days to fix it this time, then they asked me to pay again $216.75. They did not fix the van the first time; they just reset the system or disconnected the battery. They are not honest. This is a scam. More
by james pacifica
Verified Customer
May 23, 2025
If I knew about your diagnostic charge, I wouldn’t have come there. It also took long to get the part needed, which I assumed would be at a Dodge dealer. come there. It also took long to get the part needed, which I assumed would be at a Dodge dealer. More
by suz444
Employees Worked With
Brendan at service department
May 23, 2025
Was lied to, need to call 4 times to get questions answered. Was 2 1/2 without a car when promised a loaner/rental. Took a week to repair after being told it would be 2 days. Will never bring my ca answered. Was 2 1/2 without a car when promised a loaner/rental. Took a week to repair after being told it would be 2 days. Will never bring my car back for service again. More
by kjcm59
Employees Worked With
Brendan
May 23, 2025
Worst experience I've ever had at a dealership. Horrible service, no return phone calls. And this is the second time there was more wrong with the car than when I dropped it off. It took 6 days of Horrible service, no return phone calls. And this is the second time there was more wrong with the car than when I dropped it off. It took 6 days of "diagnosing" to find out it was a bad spark plug. Which is what I was already told by the guy at AutoZone for free. But this was going to cost me $1,600 not including the $600 to fix something that wasn't broken when I gave it to them. More
by BMYAGA
May 23, 2025
Kevin is the ultimate professional, respectful of my needs and time, so courteous. He’s 100% the best! needs and time, so courteous. He’s 100% the best! More
by TARAL258
Employees Worked With
May 17, 2025
Nicole from service worked very closely with me to get the problem diagnosed and solved. She is knowledgeable and professional though and through. I would recommend Rockland service to all my friends and the problem diagnosed and solved. She is knowledgeable and professional though and through. I would recommend Rockland service to all my friends and family. More
by henry.middlezong
May 16, 2025
Service team was super responsive when I drove my vehicle into the shop. I had a cup of coffee in the break room and before I knew it, everything was finished. They had my vehicle ready in no time at all! into the shop. I had a cup of coffee in the break room and before I knew it, everything was finished. They had my vehicle ready in no time at all! More
by gymsword
Employees Worked With
May 16, 2025
Took my car to them on a Saturday, they told us we were walk-in so they wouldn't get to it until Monday, we agreed to leave the car there. We didn't hear from them on Monday and by Wednesday after no comm walk-in so they wouldn't get to it until Monday, we agreed to leave the car there. We didn't hear from them on Monday and by Wednesday after no communication, my husband reached out to them and the lady was so rude and gave us nothing. the whole week went by and no word. The next Monday they finally called back, confirmed a diagnostic fee of $1,125 and told us based on the description of the problem, it would cost us from $1,600 -$3,000. We gave them the go ahead to proceed with the diagnostic. On Tuesday they got back to us with a quote of $18,000 before tax and labor to fix the car and off-course we declined to get it fixed. I bought the car for $24,000 in 2018 with less than 20kmiles. 7yrs later with over 100k miles I was not about to pay the buying price to have it fixed. Anyway, we told them we would pay the cost for the diagnostic and pick up the car. Thats when everything turned funny. They told us the car was in pieces and we would need to pay $3k to put it back together. This whole time I am thinking, I paid you the fee for your time to do the diagnostic, the least you can do is give me my car back in the state I brought it in. They gave us the run around even after we had payed the diagnostic fee and refused to put the car back together. We ended up having get another mechanic from a different garage to come tow the car in pieces. I was very disappointed because we actually had a positive experience the first time we took our vehicle there and even on the day we dropped it off. I think most of this would have been avoided if there was proper communication explicitly outlining the full cost of diagnostic and additional cost for reassembly should the customer decline service to a car that was "disassembled" to to the diagnosis. I would definitely still recommend them because the service I received for a different visit was excellent but I would caution to ask all question including the one we just assumed was a given that should they find an issue whose fix goes outside your budget, your car would be returned to you in the condition it was brought in without incurring any additional cost beside the cost of their time to do the diagnosis. My two star rating is strictly based on my second visit and not their service as a whole. More
by BSARAH72
Employees Worked With
I don't remember the name
May 16, 2025
This dealership was clean,courteous and professional. They explained what was done to my car and I was able to wait in an comfortable area for the work to be completed. They explained what was done to my car and I was able to wait in an comfortable area for the work to be completed. More
by bobbies105
Employees Worked With
May 14, 2025
The dealership was very friendly and clean. All staff was very helpful and very courteous. Barry Rosenwasser was very helpful and a pleasure to deal with as always. All staff was very helpful and very courteous. Barry Rosenwasser was very helpful and a pleasure to deal with as always. More
by BMKCTWO
