Rockland Chrysler Dodge Jeep RAM - Service Center

Purchased a certified pre owned 2019 Ram pickup on June 11,2022. 233 miles later, check engine light. Active grill shutter. Replaced by warranty. Dropped off on July 18, not ready till August 5th. Then, in 11,2022. 233 miles later, check engine light. Active grill shutter. Replaced by warranty. Dropped off on July 18, not ready till August 5th. Then, in November, I notice the carpet under the rear seat is soaked. Couldn't get an appointment till December 13. When I dropped it off, I'm told there will be a $100 deductible. Service calls later that day to tell me it will be $1807.07 to fix. Seems the rear window seal is leaking. I reach out to my salesman to try and get some answers as to why an issue, that is clearly a manufacturer flaw or faulty part, falls on me. It was finally decided that the issue would be covered. Two weeks after dropping it off. Very lackadaisical service department, being I made numerous attempts to find out the status of my truck. I was assured by the service department that my leaking truck would be stored indoors. Which was a lie. Being I visited the dealership to take pictures of my truck parked outside. Infuriating to say the least. After no return calls, I finally got a call back informing me that the service person in charge of my issue was sick, which is why I had not received a call back from them. I was then asked to drop my truck off so the repairs could be done. That was on December 29. I had to tell that person, twice, that my truck had been there since December 13. They too assured me the truck would be stored indoors. And again, it was not. On January 4 I called again. And I received a call that my truck was ready. It seems there is a very big issue with some folks in the service department. I never did get a call from the manager, that I was told I would, to discuss my experience. So, being I received an email to rate the dealership, I decided to take the route. I wish the manager had called. It would have taken a lot less time to speak with him, then to type all this out. More

Great and quick service. Left the car, but it was ready within an hour. Have never had an issue. Left the car, but it was ready within an hour. Have never had an issue. More

Express oil change service took about 3 hours but relatively hassle free. Wasnt given the discount I had a coupon for which is frustrating. They will do a free multipoint inspection and tell you that relatively hassle free. Wasnt given the discount I had a coupon for which is frustrating. They will do a free multipoint inspection and tell you that certain things need to be fixed or replaced but won’t give you an estimate. They will just tell you to make an appointment. I don’t know if that’s so that you can be charged a diagnostic fee later during the next appointment if you don’t do the repairs. More

I’m glad to around Rockland Dodge family it’s a great customer service great team… customer service great team… More

Everyone in the service area and worker were outstanding !! Clean and did what was scheduled to do .. very happy !! Clean and did what was scheduled to do .. very happy More

Fast and listens to your complaints. Follows up when needed and respectful team at the dealership. Follows up when needed and respectful team at the dealership. More

Excellent experience when I Purchased the Jeep and its continued through the service department every time continued through the service department every time More

Vic was amazing! Very fast, and listened to our issues! It’s wonderful knowing that attentive staff is available. Very fast, and listened to our issues! It’s wonderful knowing that attentive staff is available. More

I dropped my car off on a Wednesday and had to reach out the following Monday for any type of update. It took until Tuesday to get a call back. My car was not ready until the following Friday, we me calling the following Monday for any type of update. It took until Tuesday to get a call back. My car was not ready until the following Friday, we me calling again for some type of update. Pick up was delayed because they forgot the inspection that was called out. Then when I got home I realized that the rubber mat is missing out of the back of my car and one of my shopping bags is gone. I called on Saturday 1/7/2023 to report with no follow up and again this morning 1/9/2023. I am still waiting on a call back. This has not been a positive experience, I will only bring my car in for service if I absolutely have to because it is so annoying. More

I continue to use your dealership for the service and quality of the work. My one criticism was that the check in took longer than usual. Beyond that the staff was great from the gentleman checking on quality of the work. My one criticism was that the check in took longer than usual. Beyond that the staff was great from the gentleman checking on More