Rockland Nissan

Thank you Nicole Dunn!!!! I would like to take this opportunity to thank Nicole Dunn of Rockland Nissan for her excellence in customer service. As a third time returning custo I would like to take this opportunity to thank Nicole Dunn of Rockland Nissan for her excellence in customer service. As a third time returning customer, she continues to amaze me. As always, she went above and beyond to ensure my needs were being me. I appreciate the time and attention she devotes to resolving issues, following up, and listening very carefully to detail. Thank you will never seem like enough. Thank you again Nicole for being you. You add a very special touch to that dealership and they are so lucky to have you. All my best to you always!!! More

Perfection From the first phone call to driving off the lot the sales team was excellent. Dealt with one salesperson one manager and one rep. They even followed From the first phone call to driving off the lot the sales team was excellent. Dealt with one salesperson one manager and one rep. They even followed up the day after I took delivery. Absolutely excellent job!!! More

Horrible Experience! My car was in an accident, so I brought it into the dealership for a quote. I was told that the quote is free. I decided to pull out the vehicle and n My car was in an accident, so I brought it into the dealership for a quote. I was told that the quote is free. I decided to pull out the vehicle and not do the work there. All of a sudden there was a $125 bill to release my vehicle. I called "customer relations" and asked if there was a charge for a quote, without revealing who I was. She said no. After she confirmed that, I told her my story. All of a sudden she had an urgent call come in, and she had to put me on hold. (I didn't know that she doubled as a 911 operator.) She came back with a completely different story, and told me that everyone in the shop knows that there is a charge, so no one could have told me its free. I ended up paying the $125 so that I could get my vehicle released. By the way, I was an established customer at their shop. More

The numbers just didn't add up Went in to test drive and price a 2015 rogue lease today. I asked for all the info and this is the exact info that the dealer gave me: Negotiated pr Went in to test drive and price a 2015 rogue lease today. I asked for all the info and this is the exact info that the dealer gave me: Negotiated price $25,000 Residual % = 60 Money factor .00136 Trade in for my current car = $9,500 He said the above added up to $159 per month. When I got home, I calculated it myself and his numbers added up to $59/month. He was overcharging me $100 per month! To top it off, during my test drive he had me stop at the gas station to get gas. Not the best way to get a customer to lease from you... More

Awesome service! I went in with my mother to get her car serviced. We were promply greeted by Dori Vasti-Barbato who was most accommodating. She went above and beyond I went in with my mother to get her car serviced. We were promply greeted by Dori Vasti-Barbato who was most accommodating. She went above and beyond what we expected. She listened patiently to my mother's concerns and addressed everything in a timely manner. This was our first service experience since we leased the car. The customer lounge and bathrooms were very clean. The Keurig coffee machine was a nice touch. Overall a great experience. We look forward to future services with Rockland Nissan. Thank you ...Evelyn Picciano. More

HORROR STORY - Manager J. PAGLIAROLI YELLED & CURSED AT ME! I have had not one, but two, complete an utter nightmares happen to me at Rockland Nissan. In 2008, I purchased an Altima at Rockland Nissan thr I have had not one, but two, complete an utter nightmares happen to me at Rockland Nissan. In 2008, I purchased an Altima at Rockland Nissan through salesperson JOHN PAGLIAROLI. He wrote up an agreed-upon contract and told me to come in the next day to sign it. When I returned the next day, he had used permanent black marker to cross out certain sections of my contract. He changed the price that he had promised me and wrote in a much higher price. When I confronted him with his clear deception, he denied having done anything wrong . He was so nasty to me that I began to cry. The owner of Rockland Nissan saw how upset I was and called me into his office. He told me that what John Pagliaroli had done was unexcuseable and stated to me that he was going to fire him. The owner honored the original price that Mr. Pagliaroli had promised me. I called Mr. Pagliaroli's extension exactly 1 week later to see if he was in fact fired, and he answered the phone - he was NOT fired or suspended. On June 28th, 2014, I called Rockland Nissan to make an appointment to purchase a new car. This dealership is the closest and most convenient one for me, and I assumed that Mr. Pagliaroli was long gone, so I had faith in returning. When I called, I asked the manager, Larry Friedman, if Mr. Paglioroli still worked there. To my surprise, he did. I clearly expressed to Mr. Friedman that I wanted to avoid any interaction with Mr. Paglioroli and explained to him that I had a terrible experience with him several years ago. For this visit, I brought my sister to ensure that I felt comfortable returning to the dealership. Mr. Friedman assigned me to salesperson Eric Hallman. Mr. Hallman was nothing but professional and made me feel extremely welcome and comfortable. After I test-drove a Pathfinder, Mr. Hallman wrote up a potential contract and brought it to his manager. To my surprise, his manager was Mr. Paglioroli. Mr. Paglioroli came over to my sister and I to introduce himself. We were nervously smiling, because she was with me several years ago when I had the awful experience with him. He clearly didn't recognize us. Mr. Paglioroli picked up on our nervousness and asked if we knew him from somewhere. I retold the above written story from 2008 to him. At one point, my sister stated that he had lied to us regarding the price and made me cry. At that point, Mr. Paglioroli asked my sister if she was calling him a liar. She stated that "Yes", he was in fact a liar. He then got up and said that he was uncomfortable being involved in this deal and that he would get us another manager. A few minutes later, Eric Hallman, who felt awful about the whole situation, informed me that the deal had fallen through. He apologized and gave me his business card and asked me to call him later. Mr. Hallman was incredibly professional during the entire duration of this uncomfortable situation. As we got up to leave, Larry Friedman approached me and asked what had happened and offered his help. As I started to tell Mr. Friedman what had just happened, Mr. Paglioroli walked back over to my sister and I. He angrily said "Get out!" to my sister and I in the middle of the showroom. My sister replied "We don't want to do business with you anyway." He responded "We don't want your business you NASTY LITTLE xxxxx!" My sister yelled back "How dare you!" and then demanded to speak to the owner. The owner sat down with my sister and myself in his office. He was incredibly unprofessional. He told us several personal stories and evaded the issue at hand. He did not openly defend Mr. Paglioroli, but he tried to get us to see things through Mr. Paglioroli's eyes. My sister kept stating to him "You are overlooking the issue at hand. How can you let one of your employees yell and curse at a customer like that?" The end result was that the owner was supposed to call me back the following day and sit down and personally work on this deal with me. I never received a call from him. I am absolutely APPALLED that the owner of this dealership allowed a salesperson/manager to CURSE at a customer. I am in true DISBELIEF that nothing has been done about this and Mr. Paglioroli will continue to work at Rockland Nissan and treat customers in this manner. More

Professional The moment I entered I was kindly met with by John Bowe Jr (General Sales Mgr) who put me in the trust of Eric Hallman. Even though new to the dealers The moment I entered I was kindly met with by John Bowe Jr (General Sales Mgr) who put me in the trust of Eric Hallman. Even though new to the dealership was helpful and knowledgeable. Both helped me find what I needed within the price I could afford. I would refer this dealership to anyone looking to get a new/used vehicle if you want a professional place that doesn't simply sell cars but sells trust which to me can't be beat. Thank you. CL More

Trade in My experience at Rockland Nissan once again, did not disappoint. The staff was very friendly and accommodating. Ms. Martinez and Mr. Bowe worked dili My experience at Rockland Nissan once again, did not disappoint. The staff was very friendly and accommodating. Ms. Martinez and Mr. Bowe worked diligently for a large portion of the day to get me the best deal possible when I went in to trade-in. I am very pleased with the end result. I would highly recommend this dealership to friends and family. More