Rockland Nissan

Be careful when you are cancelling your extended warranty and do not trust a word coming out of Nicole's mouth....straight white lie. I bought a used 2008 Nissan Versa Hatchback car from Rockland Nissan i and do not trust a word coming out of Nicole's mouth....straight white lie. I bought a used 2008 Nissan Versa Hatchback car from Rockland Nissan in Sep 2011 - salesman was Freddie. In Nov 2011 a new model (2012 Nissan versa hatchback) was introduced by Nissan and since we bought the used car in Sep we decided to trade our old car with this new one. We did that and was financed via NMAC. The extended warranty that I took on this old car (2008 Versa) had to be cancelled. At that time I was dealing with German from finance, he submitted my paperwork Nov end or Dec first week of 2011. I kept following up with German but nothing happened. Then German left and Nicole who is the CSR became my contact somewhere around May. She did not have a clue of my case neither did she bother to get all the paperwork from German or anybody else in finance (they do not know where my paperwork is - was her answer). So I digged out the sales receipts and invoice from the dealer and sent her a scanned copy. On June 19,2012 she filed that with Nissan. I keep following up with her every week without fail and her standard answer - we are at Nissan's mercy. Today (08/15) I called up Nissan and gave them my VIN details and they mentioned that on June 20, 2012 they rejected the paperwork because it was not correctly filed - Nicole has no clue about this and she keeps telling me that Nissan is processing my refund (perhaps living in a different planet I guess). I gave her all the details (the rep I spoke to at Nissan and his direct #). Then she works out her magic again and says the paperwork is filed now and she has everything under control. I am still waiting for the refund of more than 2K for my extended warranty. Its Aug 15, 2012 today and soon I am reaching one year anniversary for my new car (Nov). Please do not fall prey to their tactics. There is zero customer service and the customer has to work to get his money back. More

Frankie and Timmy were phenomenal in helping me lease my new car and I would recommend each them to my family and friends. They made the experience a very comfortable one and it was a stress-free as can be new car and I would recommend each them to my family and friends. They made the experience a very comfortable one and it was a stress-free as can be. THey helped me get the car I want at a price that financially right for me. More

Unfortunately,your dealer was not (even )close to match the price from Bill kolb, few blocks from your dealer.My complaint is with Mr.Freddie Elkholy & his attitude & disrespecfull tone to me and my wife. the price from Bill kolb, few blocks from your dealer.My complaint is with Mr.Freddie Elkholy & his attitude & disrespecfull tone to me and my wife.We are the customers and you don't burn your bridges behind you, because the dial was off. I will not recommend your dealer to anybody in rockland county. This is for Mr. O'keefe (GM). I think you should focus a little more in a customer service training for your staff. One more think for buyers, I learn this hard way. If you are financial your car with the dealer (by the way this was the stipulacion from the financial dpt. to able to get great price ?) be sure to ask to how many financial institutions they are sending your credit.No more of (3) should be enough and no hurt your credit score.Finally, Mr.Freedie; SIR_Yes.we purchase the car from Bill K 1/2 later after we left your dealer. No presure - No wait a minute left me told to my manager?. financial options my credit union (or) any financial institutions,great warranty and Friendly Staff,we were not bluffing. More

Frankie was excellent. He did a wonderful job as did the finance department. My car is excellent and everything is going great so far. Kudos to rockland nissan finance department. My car is excellent and everything is going great so far. Kudos to rockland nissan More

Bernie my salesman was excellent. He helped with aspect from a to z. This was my first new car and my second third and fourth will be from rockland nissan and bernie. from a to z. This was my first new car and my second third and fourth will be from rockland nissan and bernie. More

This was the best car shopping expirence I have ever had. I will gladly suggest Rockland Nissan to anyone looking for a car. Thank you I will gladly suggest Rockland Nissan to anyone looking for a car. Thank you More

I walked into the dealership not feeling confident that I would find a car that would not only fit my style but most important my budget! I was welcomed by an extremely friendly staff that made me feel in would find a car that would not only fit my style but most important my budget! I was welcomed by an extremely friendly staff that made me feel instantly comfortable, not swarmed with what you would call typical "car salesman". After being offered something to drink, I was introduced to a gentleman named Daniel Negron, he is the finance director there. I explained to him my concerns, and after he walked me through the lot showing me several great cars that would work for me. All I can say is that within an hour, I found a great car(sentra) low miles, great condition & the best part is it was in my budget! I am so happy that I took a chance and trusted Dan & everything worked out just like he assured me. At the end I was told "thats Dan the Man" and now I can honestly say, no I know why they call him that. He was easy going, knowledgeable, down to earth & most important he offered a very personalized service that I did not think was offered at a dealership. I would HIGHLY recommend going to Nissan in Rockland before going anywhere else. I know I will be going back when I need a newer model!!! Thanks Dan! More

This dealer was unreal in relation to the others ive been to. They were all friendly and courteous and made a great deal with me. They have such a large inventory of cars you could go on for days deciding al to. They were all friendly and courteous and made a great deal with me. They have such a large inventory of cars you could go on for days deciding all the packages. There was never any doubt in my mind the whole day i wouldnt walk out with a new car and a smile on my face. I will recommend them to anyone looking for a new car. More

The dealership was very accommodating. I had very specific needs in terms of what I wanted, and how much I wanted to pay. They were really good at pricing out what I really wanted and showing me how specific needs in terms of what I wanted, and how much I wanted to pay. They were really good at pricing out what I really wanted and showing me how much it would really cost. There was no bull, no empty promises. Just a lot of straight up talk. I really appreciated that. They are good people. More

Almost every associate was cursing even management we were sitting for 30 min before help .even after the point of us sitting associate keep on cursing I will never recommend this dealer to anyone were sitting for 30 min before help .even after the point of us sitting associate keep on cursing I will never recommend this dealer to anyone More