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Rockwall Chrysler Jeep Dodge RAM

Rockwall, TX

Overview
Reviews
4.6
968 Reviews
Call Dealership (469) 698-2100

970 East I-30

Rockwall, TX

75087

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Showing 968 reviews

September 19, 2024

Great service techs who were sensitive to the fact that I was paying for a rental, so they got it looked at within 2 days instead of the original 3-4 days mentored. More

by Annette.eastman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
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Sep 21, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi Annette, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2024

Service advisor helped with my issues and took care of my problem. Great customer service and highly recommend. More

by Ardito.miguel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Rico
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Sep 21, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi Ardito, we're happy you found our staff to be so supportive during your experience here at Rockwall Chrysler Dodge Jeep RAM. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 19, 2024

3rd visit for service and 3rd time there has been an issues. 18th visit took 3 hours for service. Lost my oil cap, had to get one off another jeep at location. Finally done, fixing to drive off and More

by Laina.Grimland
Recommend Dealer
No
Employees Worked With
Justin
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Sep 21, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Laina.Grimland, Thank you for bringing this to our attention. We apologize for any inconvenience caused by your service experience. Mike Gunter, our Service Director, will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Ricky Ruth General Manager rruth@rockwalldodge.com

September 13, 2024

Initially I was excited to work with them! This dealership seemed eager to sell me a car, but the promises they made were soon turned into excuses when they couldn’t get the vehicle delivered More

by sarha76266
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
I can’t remember, Mr Baloon I think
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Sep 21, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

sarha76266, We apologize for any inconvenience caused by the delay in delivering your vehicle. We understand your disappointment and frustration. We value your business and take pride in providing exceptional customer service. Our goal is to ensure a smooth and positive car-buying experience for all of our customers. We will conduct a thorough review of this matter and take steps to prevent similar occurrences in the future. Thank you for bringing this to our attention. Your feedback is important to us as we strive to improve our services. Ricky Ruth General Manager rruth@rockwalldodge.com

September 12, 2024

Easy to make an appointment. Service rep way very helpful. Rep kept me updated on the progress of the service More

by TKO6101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot name
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Sep 15, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 11, 2024

Justin Kirby did an excellent job taking care of the problems and concerns with my vehicle. More

by Johnjhammes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kirby
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Sep 13, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi, we are very happy we could provide you with a positive experience with Justin Kirby! Please don't hesitate to reach out if there's anything additional we can do for you.

September 10, 2024

Erica was great. No issues. Everything performed great. Timely xxxxxxxxxxxx xxxxx xxxx xxxx xxxx xxxx More

by Hareiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Nemcek
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Sep 11, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hello Hareiner, we're happy you found our staff to be so supportive during your experience here at Rockwall Chrysler Dodge Jeep RAM. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 09, 2024

Nice and friendly loved it there wait wasn’t too long at all we’ll be back More

by Antwon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Nemcek
Report | Print
Sep 11, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hello Antwon, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 07, 2024

Christine in Service was great. Bought my last 2 trucks here. Will buy my next as well. More

by sharlene.ford62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chritine
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Sep 09, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hi, we're happy to hear you had such a great experience with Christine! Feel free to reach out to us if you need anything. Have a wonderful day.

September 07, 2024

Great little area to wait with snacks and a great coffee/espresso machine. Jake was my adviser and he was great. More

by mckinney1454
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Sep 09, 2024 -

Rockwall Chrysler Jeep Dodge RAM responded

Hello, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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