My truck was dropped off at rockwall chrysler dodge jeep
on 8/24/22 for a catalytic converter repair. On 8/30 the insurance Adjuster asked for photos of damage to be emailed but the service advisor couldn't
on 8/24/22 for a catalytic converter repair. On 8/30 the insurance Adjuster asked for photos of damage to be emailed but the service advisor couldn't figure out how to send photos so the claim wasn't approved until 9/2/22 when the adjuster physically went out there.
I called on Monday 9/5/22 and was informed parts were ordered on 9/2/22 and they would be in Monday the 5th or Tuesday the 6th and that the repair would be finished the day after the parts came in. So on Wednesday 9/7/22 I called in the afternoon to get an update and was informed that's parts hadn't arrived and they assured me they would be there Thursday 9/8/22 and I would have the truck back by close of business Saturday the 10th.
All weekend goes by with no update so I call on Monday the 12th and I'm informed by my service advisor that the truck is finished being worked on they just need more money from insurance before they can give me back the keys. The insurance gave them the money on 9/14/22 first thing in the morning so I called that afternoon to see if I could pick up my vehicle. I was informed by the service advisor that they hadn't started working on the truck yet and they would on Thursday 9/15 and it would be ready then, this is a complete contradiction to his claim on the 12th where he said the truck was finished.
On the 15th I go to pick up my truck and check the repairs. The inside wheel well was never replaced so the repair was never finished. The truck had been left under a tree for 3 weeks so my tannuea cover had water leaves and debris sitting on it which stained and ruined it. The dealership next door had washed there lot and sprayed some sort of adhesive debris on to my truck covering the entire thing with a nasty sticky residue.
When pointing out the issues to the service manager I was informed by him "this happened to all the cars and we had to wash 156 of them today, I guess we ran out of time and couldn't get to yours." He also blamed the lack of repair to the fenderwell on the insurance adjuster saying "he must have not caught it." The service manager promptly went back sat down and got on his cell phone.
I went to the general manager and voiced my displeasure and informed him how his customers were being being treated relaying everything to him and left. 30 minutes later I received a phone from the general manager apologizing that it took him so long to get ahold of me, no one had entered my number into their system in the 3 weeks they had my vehcile they had to retrieve my number from my insurance paperwork.
For the 3 weeks they had my truck I never received one phone call from them. I left numerous messages with my number asking for a call back and never got one. Asked for paperwork to be emailed and never received it. The truck repair was never truly finished and the truck was given back to me in worse condition than how it was dropped off. The best part is they charged me $8800 for a catalytic converter repair and didn't even finish the entire repair.
They did offer for me to leave the vehicle with them and come back later that night or the next day and they could wash it, but I didn't feel like ubering back and forth and I couldn't afford to take a day off work to pick it up the next day since it cost $8800 for 1 catalytic converter to be replaced. None of them reasonable solutions.
My fiance and I will not be taking my dodge or her jeep there ever again and if you value your time and money you won't either.