We purchased a 2021 ram 2500 at another dealership with the same bells and whistles as the 2020 Ram 2500 that was at Rockwall, but at a lower price we even offered the Rockwall dealership. Yes, with all the “dealer add ons.” Buyer beware for the dealership in Rockwall, prices on website do not include “dealer add ons,” which is stated in the fine print at the bottom of the webpage.
It’s understandable that Rockwall CDJR is a business and like with any business, the main goal is to make a profit. However, customer service from the finance gentlemen was unprofessional. Instead of first introducing himself and being professional, his emotions got the best of him and he announces with frustration, “we won’t be making a deal nor countering because of the “low ball offer.” Funny, the next day, another dealership we were working with over the phone said they found us a truck that matched everything we wanted. When the link was sent, got a good chuckle seeing that it was the Rockwall 2020 Ram 2500 we made an offer on and the other dealership offered it at only $200 more “out the door” than what our second offer was to Rockwall.
We will be telling other military members, government contractors, and everyone else to go to a different dealership.